Analyst Profile

Frances Karamouzis

Frances Karamouzis

VP Distinguished Analyst

18 years at Gartner ,  30 years industry experience

Roles and Responsibilities

Frances Karamouzis is a Vice President and Distinguished Analyst in Gartner's Research Advisory Group, focusing on business and IT services. She is Gartner's worldwide lead for intelligent automation services and North American lead for enterprise sourcing strategies. Ms. Karamouzis is focused on research that addresses both mainstream managed services deals (that is, evaluations, business cases and service delivery capabilities), as well as disruptive trends, such as digital business and the shift from labor arbitrage to automation arbitrage through the use of intelligent automation services (Gartner's term for cognitive computing, virtual workers, intelligent processes and artificial intelligence). The business and IT service lines that she focuses on include application services (inclusive of SaaS) and business process services (BPS), which includes BPaaS, BPO and KPO. With 29 years of experience in the industry, Ms. Karamouzis has appeared and/or contributed to reports showcased on 60 Minutes, CNN, CNBC, PBS, Business Week, Forbes and the Council for Foreign Relations. Ms. Karamouzis earned a bachelor's degree in International Business and Accounting from New York University. She has also completed her M.B.A. in Finance at New York University, as well.

Areas of Coverage

  • Outsourcing & IT Services


Previous Experience

Prior to joining Gartner, Ms. Karamouzis spent 11 years with a large multinational consulting firm, where she was involved in several service delivery areas, including strategy, process design, system integration, change management and knowledge management. In addition, she was a practice director for the strategy consulting practice of a smaller niche consulting firm.

Professional Background

Andersen Consulting, Senior Manager, 11 years
SC Consulting, Practice Director, 2 years

Industry Awards/Accolades

Beyond her own published research for Gartner, she has appeared in or contributed to reports by "60 Minutes," CNN, CNBC, PBS, Business Week, Forbes and the Council on Foreign Relations.
She has provided research for Thomas Friedman's "The World Is Flat: A Brief History of the Twenty-First Century."


B.A., Dual Major: International Business and Accounting, New York University
M.B.A., with a concentration in Finance, New York University