VP Distinguished Analyst
18 years at Gartner
30 years industry experience
Roles and Responsibilities
Frances Karamouzis is a Chief of Research and Distinguished Analyst in Gartner's Research Advisory Group, focusing on sourcing strategies for business and IT services. Ms. Karamouzis is focused on research that addresses strategic planning, evaluations, business cases and service delivery capabilities, as well as disruptive trends. Examples include, digital business and the shift from labor arbitrage to automation arbitrage through the use of intelligent automation services (Gartner's umbrella term for artificial intelligence, RPA, bots, chatbots, machine learning, cognitive computing, conversational platforms, and use of digital or virtual agents). The business and IT service lines that she focuses on include application services (inclusive of SaaS) and business process services (BPS), which includes BPaaS, BPO and KPO. With 31 years of experience in the industry, Ms. Karamouzis has appeared and/or contributed to reports showcased on 60 Minutes, CNN, CNBC, PBS, Business Week, Forbes and the Council for Foreign Relations. Ms. Karamouzis earned a bachelor's degree in International Business and Accounting from New York University. She has also completed her M.B.A. in Finance at New York University, as well.
Areas of Coverage
- Outsourcing & IT Services
Frances Karamouzis's Recent Gartner Activity
Artificial Intelligence Maturity Model
Hype Cycle for Business Process Services, 2018
Market Guide for Salesforce Implementation Services
Sourcing, Procurement and Vendor Management Leadership Vision for 2019
23 August 2018
Robotic Process Automation (RPA) Growing Pains & Realities
29 August 2018
On-Demand & Upcoming Webinars
Prior to joining Gartner, Ms. Karamouzis spent 11 years with a large multinational consulting firm, where she was involved in several service delivery areas, including strategy, process design, system integration, change management and knowledge management. In addition, she was a practice director for the strategy consulting practice of a smaller niche consulting firm.
Andersen Consulting, Senior Manager, 11 years
SC Consulting, Practice Director, 2 years
Beyond her own published research for Gartner, she has appeared in or contributed to reports by "60 Minutes," CNN, CNBC, PBS, Business Week, Forbes and the Council on Foreign Relations.
She has provided research for Thomas Friedman's "The World Is Flat: A Brief History of the Twenty-First Century."
B.A., Dual Major: International Business and Accounting, New York University
M.B.A., with a concentration in Finance, New York University