Analyst Profile

Jim Davies

Jim Davies

VP Analyst

22 years at Gartner ,  21 years industry experience
United Kingdom

Roles and Responsibilities

Jim Davies is a VP Analyst in Gartner's ITLTP Applications Group. He is part of the company's Customer Experience and Customer Service Technology teams. Within the customer experience space his main coverage area is the voice of the customer (VoC) and within the customer service market, he covers workforce optimization (WFO) and workforce engagement (WEM), which span functions from recording, evaluation and training to scheduling, reporting and interaction analytics and assistance.


Previous Experience

Mr. Davies has a scientific background and was previously employed as a Senior Research Scientist for a government agency.

Professional Background

DERA, Senior Research Scientist, 9 years


B.S., with honors, Mathematics and Chemistry, University of East Anglia



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