Analyst Profile

Stessa Cohen

Sr Director Analyst

18 years at Gartner , 29 years industry experience
PA USA

Roles and Responsibilities

Stessa Cohen is a Research Director in Gartner, where she is part of the Banking Industry Service Global Research team. Ms. Cohen's areas of expertise revolve around delivering the digital bank experience and related digital banking technologies and trends, use of social capabilities, multichannel integration, mobile imaging for banks, mobile banking and mobile financial services, and online banking. She also has extensive expertise in deposit capture and processing, paper-based payments and transaction processing. She has a background in technology analysis, IT outsourcing and management, back-office process and workflow analysis, information design, and software development.

Areas of Coverage

Banking & Investment Services

Stessa Cohen's Recent Gartner Activity

Latest Research

Background

Previous Experience

Prior to joining Gartner, Ms. Cohen was a Vice President for technology in a payment processing services provider, where she managed IT services, technology implementation projects, and new technology analysis and acquisition. As an Assistant Vice President at a regional retail bank, she created and managed disaster recovery plans, analyzed emerging technologies for the bank's internet banking strategy, presented new technologies to senior bank executives, and analyzed payment processing technologies and business operations and workflow for its payment processing subsidiary.

Professional Background

CoreStates Bank, Assistant Vice President, Alternative Delivery Technologies, 3 years
ICL, Senior Technical Writer, 6 years
Transactis (formerly Regulus), Vice President, Technology, 4 years

Education

B.A., University of Maryland
M.S., Information Systems and Software Engineering (MSIS), George Mason University

Languages

English
Hebrew

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14 November 2018
The Healthcare Supply Chain Top 25 for 2018 Each year, the Healthcare Supply Chain Top 25 identifies the supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their operations.
9 November 2018
Getting Started With Data Literacy and Information as a Second Language: A Gartner Trend Insight Report The increasingly pervasive nature of data makes it crucial for all employees to learn to “speak data.” This follow-up to our first Data Literacy Special Report outlines practical advice for data and analytics leaders to start data literacy programs as a key to a broader digital dexterity campaign.

17 Dec 2018
How Gartner Customer Acquisition Key Initiative Enables Tech CEOs to Grow Faster EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00 Your customers are your most important asset -- without them you have no business. You must satisfy your current customers while always growing your base. Thus, it is critical for you to identify and target prospects. You need a strong value story that will resonate with prospects, establish credibility and trust, and motivate your target audience to take action. You must couple this with an effective sales process that incorporates many moving parts. In this webinar, Gartner expert Rob Addy reveals how the Gartner Customer Acquisition Key Initiative can help tech CEOs craft the most compelling value story while instilling a market-leading sales process.
17 Dec 2018
The 2018 Customer Fulfillment & Collaboration Survey Results: Change Is Coming EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00 Do you have a customer-centric supply chain? Gartner predicts that by 2020, customer experience will overtake price and product as the key differentiator, requiring supply chain leaders to manage shifting customer expectations while adapting to new digital business models. Customer fulfillment leaders have a unique understanding of the customer that can help link the supply chain, the business, and the customer to design solutions that enhance the customer experience. In this webinar, we reveal the results of the Gartner 2018 Supply Chain Customer Fulfillment and Collaboration survey and what they mean for the future of your organization.

Analyst Profile

Stessa Cohen

Sr Director Analyst

Roles and Responsibilities

Areas of Coverage

Stessa Cohen's Recent Gartner Activity

Latest Research

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

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Gartner Predictions for the Future of Supply Chain Operations in 2018

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