17 years at Gartner
40 years industry experience
Roles and Responsibilities
Jim Longwood is a Research Vice President in Gartner Research, where he is a member of the IT services sourcing and vendor management team. Mr. Longwood covers adaptive sourcing life cycle best practices for bimodal, traditional, cloud and digital IT services options; MSI-SIAM (including some CSB and IT as a broker) for the "run" services; application services (with a focus on consulting, system integration [SI] and some SaaS); global and Asia/Pacific (APAC) service providers, their offerings and positioning; and offshore country considerations in Asia/Pacific. Mr. Longwood is a regular presenter at various Gartner events in the region on sourcing strategies, evaluation and selection, MSI/SIAM, contract negotiations, and transition and management of service deals. He has experience in a range of verticals, including health providers, government, utilities and natural resources.
Areas of Coverage
- Outsourcing & IT Services
Jim Longwood's Recent Gartner Activity
Use These 10 Contracting Steps to Dramatically Reduce Your Application Implementation Project Overruns
Key Performance Indicators Required for MSI-SIAM Role to Manage Multisourced IT Services Ecosystem
Evaluate Offshore/Nearshore Countries for Outsourcing, Shared Services and Captives Worldwide, 2017
Mr. Longwood has more than 39 years of experience in IT systems, which he gained in private industry, government, mining, utilities and wholesale distribution. He spent 22 of these years working for consulting, global services and vendor organizations. In his previous position, he was in Gartner's Consulting group, where he helped clients develop sourcing strategies and prepare outsourcing RFPs, as well as undertaking independent assessments of outsourcing/vendor selection and SI RFPs, contracts and proposals. This included SLA development for several insourced organizations. Prior to joining Gartner, Mr. Longwood was at Fujitsu and CSC, where he worked as a senior consultant, systems engineer, product marketing manager, solution architect and bid manager, and he assisted with contract negotiations for various outsourcing and SI deals.
Alcoa, Business Analyst, 4 years
Australian Department of Health, Policy Planning and Computer Systems Officer, 4 years
CSC & Fujitsu, Senior Consultant/Senior Systems Engineer/Product Marketing Manager, 20 years
Mr. Longwood has received a number of Gartner research excellence awards for work he has done in the areas of market scans, operating-level agreements, help desk and comparative analysis of ESP positioning in the APAC region.
B.Sc., with honors, Applied Mathematics, 1974
Graduate diploma, Computer Studies, 1977