18 years at Gartner
33 years industry experience
Roles and Responsibilities
Helen Huntley is a Vice President in Gartner Technology and Service Provider Research. She provides guidance and analysis to CIOs and senior IT leaders in corporations and government agencies, business leaders in high-tech enterprises and professional services firms, and technology investors. Her coverage includes global, nearshore, onshore and rural sourcing, sourcing strategy, evaluation and selection of suppliers, key trends and technologies impacting sourcing, contracting, negotiations and renegotiations, transitions, vendor management, vendor risk management, and multivendor delivery for staff augmentation/contingent labor, project sourcing or long-term outsourcing deals. She further advises IT service providers on market opportunities, go-to-market and differentiation strategies. Ms. Huntley additionally publishes research and speaks worldwide on the outsourcing topic from both the end-user client and IT service provider perspectives. She is additionally responsible for the Gartner ITO forecast.
Areas of Coverage
- Outsourcing & IT Services
Helen Huntley's Recent Gartner Activity
Forecast: IT Services, Worldwide, 2016-2022, 2Q18 Update
Market Share Analysis: Infrastructure Managed Services, 2017
Market Share: IT Services, 2017
Before moving to Gartner Research, Ms. Huntley was part of the Gartner Consulting Strategic Sourcing practice, where she focused on solving clients' sourcing challenges, from the perspectives of both service recipient and service provider. Prior to joining Gartner, Ms. Huntley was VP of outsourcing management at a financial services firm, where she managed a multisourced environment. In this position, she was responsible for all "deal" contract and relationship issues (establishing the process, procedures and management model required and ensuring optimum vendor delivery, service, quality and pricing). She was also responsible for infrastructure operations for corporate offices operating within North America, IT procurement and corporate disaster recovery. Additionally, Ms. Huntley negotiated all outsourcing contracts to include scope changes relating to several corporate acquisitions, as well as the sale of several business unit divisions. As a senior manager in the IT organization, Ms. Huntley also participated in a large-scale IT strategy project designed to align IT and business unit goals and objectives. Before serving at the financial services company, Ms. Huntley worked for a global Tier 1 service provider for 12.5 years and held a variety of positions, ranging from account executive (management of delivery) to management of an internal support organization that leveraged technical resources across accounts. Having experience as both the service recipient and service provider within outsourcing deals, Ms. Huntley has an appreciation for many issues and challenges faced by each party.
EDS, Account/Regional Manager, 13 years
Heller Financial, Vice President - Outsourcing Management, 3 years
McKinsey & Co., ., 2 years
Gartner Research, Thought Leadership Award - 2017
B.S., Political Science