Analyst Profile

Mark Ray

Mark Ray

Sr Director Analyst

19 years at Gartner ,  32 years industry experience
Irving, TX USA

Roles and Responsibilities

Mark Ray is a Director in Gartner Research, where he is part of the IT Sourcing team. Mr. Ray currently conducts research associated with IT infrastructure sourcing in all four phases of the sourcing life cycle. In this capacity, he ensures integrated, high-quality analyses across all outsource services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve sourcing issues in infrastructure, in addition to developing research to drive improved performance in outsourcing infrastructure, with a focus on sourcing for implementation, modernization and migration services related to provider consulting services. Mr. Ray has 30 years of experience in various IT and business functions, including 16 years in Gartner Consulting. Most recently, he worked as a Senior Director in projects that covered sourcing, RFP development, SOW development, negotiations support, IT strategy, IT governance, baseline assessments for cloud and other outsourcing related topics.


Previous Experience

Prior to joining Gartner, Mr. Ray was employed by Electronic Data Systems (EDS). He held a variety of positions within EDS, including customer group executive, CFO-PT EDS Indonesia, global supplier relationship manager HP, and director of Alliances E.Solutions. These responsibilities have enabled him to oversee the profitability of a $100 million revenue base with more than 200 customers, negotiate single outsourcing deals with a total contract value of more than $80 million, and direct the relationship with a supplier that pulled more than $300 million annually through the organizations.

Professional Background

EDS, Customer Group Executive, 14 years
Gartner, Senior Director, Consulting Services, 16 years

Industry Awards/Accolades

ITIL Foundation Certification in IT-Service Management


B.S.B.A., University of Florida
M.B.A., University of Central Florida



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