Analyst Profile
Mark Ray
Sr Director Analyst
19 years at Gartner
,
32 years industry experience
Irving, TX USA
Roles and Responsibilities
Mark Ray is a Sr. Director in Gartner Research, where he is part of the Infrastructure and Communication Services which is part of the wider group Sourcing, Procurement and Vendor Management. Mr. Ray currently conducts research associated with IT infrastructure sourcing in all four phases of the sourcing life cycle. In this capacity, he ensures integrated, high-quality analyses across all outsource services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve sourcing issues in infrastructure, in addition to developing research to drive improved performance in outsourcing infrastructure, with a focus on sourcing for implementation, modernization and migration services related to provider consulting services. Mr. Ray has over 30 years of experience in various IT and business functions.
Mark Ray's Recent Gartner Activity
Latest Research
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Toolkit: Product Managers in Retail Can Differentiate Offerings in IT Infrastructure, IaaS and Cloud Services With Effective SLAs
14-May-2019 -
Market Guide for Microsoft Office 365 Implementation and Support Services, Worldwide
02-May-2019 -
Toolkit: Tech CEOs Must Manage and Negotiate Labor Rates to Improve Business Performance Management
29-Mar-2019
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Gartner IT Sourcing, Procurement, Vendor & Asset Management Summit
04 September 2019 - 06 September 2019 -
Gartner IT Sourcing, Procurement, Vendor & Asset Management Summit
16 September 2019 - 18 September 2019
Upcoming Gartner Events
Background
Previous Experience
Prior to joining Gartner, Mr. Ray was employed by Electronic Data Systems (EDS). He held a variety of positions within EDS, including customer group executive, CFO-PT EDS Indonesia, global supplier relationship manager HP, and director of Alliances E.Solutions. These responsibilities have enabled him to oversee the profitability of a $100 million revenue base with more than 200 customers, negotiate single outsourcing deals with a total contract value of more than $80 million, and direct the relationship with a supplier that pulled more than $300 million annually through the organizations.
Professional Background
EDS, Customer Group Executive, 14 years
Gartner, Senior Director, Research, 18 years
Industry Awards/Accolades
ITIL Foundation Certification in IT-Service Management
Education
B.S.B.A., University of Florida
M.B.A., University of Central Florida
Languages
English
