Analyst Profile

Susanne Matson

Susanne Matson

Sr Research Analyst

17 years at Gartner ,  19 years industry experience

Roles and Responsibilities

Susanne Matson is a Senior Research Analyst within the Transformational Business & Technology Services team at Gartner. Her focus includes global service providers in the application service markets, in particular application testing service providers and Oracle implementation service providers. Her research topics include service provider evaluation, market trends and competitive landscapes. Additional coverage includes the European IT services market with responsibility for the implementation forecast in Western Europe. Before joining the global services team, Ms. Matson worked as a Knowledge Specialist for the Gartner Research Engagement Services department, concentrating on services and sourcing in Europe. Her responsibilities included providing subject-matter expertise to all client-facing departments.

Areas of Coverage

  • Outsourcing & IT Services


Previous Experience

Prior to working for Gartner, Ms. Matson was employed at Insight Enterprises as a purchaser in its procurement department, specializing in the hardware area, including servers, notebooks and printers.

Professional Background

Insight Enterprises, Procurement, 3 years