Sr Research Analyst
18 years at Gartner
20 years industry experience
Roles and Responsibilities
Susanne Matson is a Senior Research Analyst at Gartner. Her focus includes global service providers in the application service markets, in particular application testing service providers and Oracle implementation service providers. Her research topics include service provider evaluation, market trends and competitive landscapes. Her research topics include the impact of intelligent automation on testing services, application testing service providers using agile and DevOps methods as well as increased usage of quality engineering. Additional coverage includes the European IT services market with responsibility for the implementation forecast in Western Europe. Before joining the global services team, Ms. Matson worked as a Knowledge Specialist for the Gartner Research Engagement Services department, concentrating on services and sourcing in Europe.
Areas of Coverage
- Outsourcing & IT Services
Susanne Matson's Recent Gartner Activity
Forecast: IT Services, Worldwide, 2016-2022, 2Q18 Update
Market Share Analysis: Implementation Services, Worldwide, 2017
Market Share: IT Services, 2017
Prior to working for Gartner, Ms. Matson was employed at Insight Enterprises as a purchaser in its procurement department, specializing in the hardware area, including servers, notebooks and printers.
Insight Enterprises, Procurement, 3 years