Analyst Profile
Steve Blood
VP Analyst
19 years at Gartner
,
30 years industry experience
Spain
Roles and Responsibilities
Steve Blood is a VP, analyst in Gartner Research and Advisory. His research coverage focuses primarily on contact center applications as part of the customer services and support. He also covers unified communications and collaboration as part of the digital workplace. He advises primarily end-user organizations, but also technology and service providers and investors, on market adoption, technology trends and the business value of technology.
Areas of Coverage
- Networking & Communications Services
- Networking & Communications Equipment
Steve Blood's Recent Gartner Activity
Latest Research
-
Vendor Rating: Orange
12-Feb-2019 -
Customer Service and Support Technology Primer for 2019
05-Feb-2019 -
Predicts 2019: CRM Customer Service and Support
13-Dec-2018
Background
Previous Experience
Mr. Blood has more than 25 years of experience in the ICT industry. Prior to joining Gartner, he was product marketing manager at Rockwell Electronic Commerce, where he was responsible for marketing the next-generation contact center portfolio to the EMEA marketplace. Before that, he spent 10 years in the United Kingdom's telecommunications industry in product management, sales and technical support roles for BT, Mercury Communications and NTL.
Professional Background
Mercury Communications, Product Manager, 7 years
NTL, Product Manager, 1 year
Rockwell Electronic Commerce, Product Marketing Manager, 3 years
Industry Awards/Accolades
Gartner Sales Excellence Award, EMEA, 2014
Gartner Sales Excellence Award, EMEA, 2015
Gartner Thought Leadership Award, 2004
Rated most important analyst for communications and networking in 2009 by members of the Institute of Industry Analyst Relations (IIAR)
Languages
English
