Analyst Profile

Steve Blood

Research VP

17 years at Gartner , 29 years industry experience
Spain

Roles and Responsibilities

Steve Blood is a Vice President in Gartner Research. His research coverage focuses on the role of unified communications, collaboration and the contact center as part of the digital workplace. He advises primarily end-user organizations, but also technology and service providers and investors, on market adoption, technology trends and the business value of technology.

Areas of Coverage

Networking & Communications Equipment
Networking & Communications Services

Steve Blood's Recent Gartner Activity

Latest Research

The Gartner CRM Vendor Guide, 2017
09-Jun-2017
Vendor Rating: Cisco
30-May-2017
Critical Capabilities for Contact Center Infrastructure, Worldwide
22-May-2017

Background

Previous Experience

Mr. Blood has more than 25 years of experience in the ICT industry. Prior to joining Gartner, he was product marketing manager at Rockwell Electronic Commerce, where he was responsible for marketing the next-generation contact center portfolio to the EMEA marketplace. Before that, he spent 10 years in the United Kingdom's telecommunications industry in product management, sales and technical support roles for BT, Mercury Communications and NTL.

Professional Background

Mercury Communications, Product Manager, 7 years
NTL, Product Manager, 1 year
Rockwell Electronic Commerce, Product Marketing Manager, 3 years

Industry Awards/Accolades

Gartner Sales Excellence Award, EMEA, 2014
Gartner Sales Excellence Award, EMEA, 2015
Gartner Thought Leadership Award, 2004
Rated most important analyst for communications and networking in 2009 by members of the Institute of Industry Analyst Relations (IIAR)

Languages

English

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15 June 2017
IoT Technology Disruptions: A Gartner Trend Insight Report IoT's rapidly evolving technologies have ushered in innovative disruptions at a breakneck pace. This report highlights Gartner research that covers these IoT technical disruptions in five key areas: security, artificial intelligence, data and analytics, communications, and endpoint technology.
31 May 2017
Digital Trust — Redefining Trust for the Digital Era: A Gartner Trend Insight Report Trust underpins every interaction, but traditional trust models do not scale to the scope, spontaneity and agency required in digital business. Digital trust emerges to establish and manage trust in the myriad digital interactions and relationships between businesses, individuals and things.

26 Jun 2017
Building the Business Case for Artificial Intelligence in Application Management Services EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 Major gains in cost-effectiveness and service quality are promised through the use of artificial intelligence, virtual agents, or deep learning technologies in contracts for application management. We review the offerings available and discuss investments needed, payback periods and benefits achievable.
27 Jun 2017
Redefining ITAM for the Digital Age EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 The role of IT asset management (ITAM), how it is defined and even the definition of an IT asset are changing in response to the challenges IT organizations are facing in the digital world. IT/OT integration, cloud, SaaS and IoT all challenge the traditional approach to ITAM.