Analyst Profile

Michael Smith

Michael Smith

Principal Contributing Analyst

18 years at Gartner ,  41 years industry experience

Roles and Responsibilities

Michael W. Smith is a VP Distinguished Analyst in Gartner Research, focusing on the value of IT. Mr. Smith's principal responsibilities include the development of business performance frameworks and methodologies to help organizations evaluate IT-enabled business initiatives. Mr. Smith's published research covers topics involving how to use business methodologies such as Kaplan and Norton's Balanced Scorecard and Six Sigma to demonstrate the business value of IT. Mr. Smith conducts workshops and assessments for Gartner clients and prospects.

Areas of Coverage

  • IT Management


Previous Experience

Previously, Mr. Smith worked as an analyst in the Gartner Measurement area. Mr. Smith is the primary author of the Gartner Business Value Model. This model is used to quantify the soft benefits of IT initiatives and to align IT with the business.

Professional Background

Allied-Signal (General Chemical), Director, Management Information Systems, 3 years
Boston Scientific (Meadox Medicals), Director, Information Systems, 17 years
Unifi, Vice President, Information Systems, 5 years

Industry Awards/Accolades

Computer Measurement Group 2003 recognition award
Gartner Quantitative Analysis Award - 2011
Gartner's Thought Leadership Award - 2011


B.S., Economics, Cornell University (with distinction)
M.B.A., Rutgers University (first in class)



Call +1 855-515-4486 or contact us

to become a Gartner client.