Analyst Profile

Michael Smith

Former Distinguished VP Analyst

Gartner associate until 9/2021 , 45 years industry experience

Roles and Responsibilities

Upcoming Gartner Events

Security & Risk Management Summit
07 June 2022 - 10 June 2022

Background

Professional Background

Allied-Signal (General Chemical), Director, Management Information Systems, 3 years
Boston Scientific (Meadox Medicals), Director, Information Systems, 17 years
Unifi, Vice President, Information Systems, 5 years

Industry Awards/Accolades

Computer Measurement Group 2003 recognition award
Gartner Quantitative Analysis Award - 2011
Gartner's Thought Leadership Award - 2011

Languages

English

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25 May 2022
Beyond RPA: Build Your Technology Portfolio for Hyperautomation EDT: 10:00 a.m. | BST: 15:00
Organizations have a wide array of overlapping options for hyperautomation in their technology portfolio. Many have already invested in robotic process automation (RPA), low-code, business process automation / workflow tools, and/or integration platform as a service. In this free webinar, application and software engineering leaders learn how to make the optimal choice and build a technology plan for their hyperautomation goals.
25 May 2022
Deploy Chatbots to Meet Self-Service Demands EDT: 11:00 a.m. | BST: 16:00
Over the last 10 years, chatbot has evolved and become a critical technology component of a service organization’s self-service strategy. Customer service and support (CSS) leaders expect gains in value from technology investments, including chatbots, to deliver remarkable customer experience. How can CSS leaders design chatbot to deliver exponential cost savings and improved CX? Join this free webinar as a panel of Gartner experts discuss how CSS leaders can effectively implement and scale chatbots to meet their organizations self-service goals. You’ll also discover how to increase ROI on the chatbot application.

Analyst Profile

Michael Smith

Former Distinguished VP Analyst

Roles and Responsibilities

Upcoming Gartner Events

Background

Professional Background

Industry Awards/Accolades

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

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Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

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