Analyst Profile

Hung LeHong

Distinguished VP Analyst

19 years at Gartner , 29 years industry experience
Canada

Roles and Responsibilities

Hung LeHong is a VP and Gartner Fellow in Gartner Research and a member of the CEO and Digital Business Leaders research group. He focuses on CEOs and other C-level executives to help them anticipate changes to business models and consumer trends caused by digital business. He helps executives understand what's coming in three years and beyond, so they can innovate today to improve their position or effectiveness in the future.

Hung LeHong's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Digital Business Overview: Major Frameworks
11 September 2019

Upcoming Gartner Events

Gartner CIO Leadership Forum
23 February 2020 - 26 February 2020
Gartner CIO Leadership Forum Amsterdam
02 March 2020 - 04 March 2020
Gartner CIO Leadership Forum London
16 March 2020 - 18 March 2020

Background

Previous Experience

Prior to joining Gartner, Mr. LeHong was with Accenture, where he worked for eight years with retail, consumer products and telecommunications companies in Canada and the U.S. He has helped clients manage process and organizational challenges arising from large transformational initiatives in a number of functional areas. Previous to this, Mr. LeHong worked for General Electric in the Manufacturing Management Program.

Professional Background

Accenture, Senior Manager, 8 years
General Electric, Manufacturing Management Program, 2 years

Industry Awards/Accolades

Analyst of the Year (2016)
Eleven Gartner Thought Leadership Awards

Education

B.S., Mechanical Engineering, with a minor in Management, McGill University
Completed General Electric's two-year management program

Languages

English
French

Become a Client

Call us now at:

+1-800-213-4848 Or

Free Research

Discover what 12,000
CIOs and Senior IT leaders
already know.

Free Access

4 December 2018
Top 25 North American Supply Chain Graduate University Programs, 2018 As supply chain roles require more business and technology expertise and masters' level supply chain programs proliferate, a re-evaluation of university partnerships is a must. Supply chain leaders can use these rankings to identify the programs best equipped to help them recruit the right talent.
13 November 2019
The Healthcare Supply Chain Top 25 for 2019 In its 11th year, the Healthcare Supply Chain Top 25 highlights supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their own operations.

24 February 2020
The Gartner for General Managers 2020 Agenda EST: 10:00 a.m. | GMT: 15:00
Technology general managers face a future of changing customer needs, competitive challenges and demand for new innovative solutions. How general managers prioritize, participate and provoke their organization forward are critical to success. The availability of new technologies and the continued transition to service-based business models require general managers to be leaders as well as chief product managers. In this complimentary IT services webinar, we break down the results of the Gartner for General Managers 2020 survey of more than 200 technology GMs and recommendations for how you can raise your performance.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
24 February 2020
Customer Service Essentials: Measuring Customer Effort EST: 11:00 a.m. | GMT: 16:00
Customer service and support leaders need to build the business case for measuring customer effort, which is the key metric behind becoming a world-class service organization. To build the case internally for measuring customer effort, customer service and support leaders must leverage the metric’s 3 key advantages: Predictive validity, actionability and relatability. Join this complimentary Gartner webinar to find out what drives customer effort, how to measure it, and how reducing it improves the customer service experience while shrinking your cost to serve.

Return to this web page to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Analyst Profile

Hung LeHong

Distinguished VP Analyst

Roles and Responsibilities

Hung LeHong's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Upcoming Gartner Events

Background

Previous Experience

Professional Background

Industry Awards/Accolades

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

Gain an essential edge with independent, objective, accurate and rigorously researched insights drawn from over 1,900+ analysts and 380,000 client interactions — including 130,000+ executive interactions — each year.

Improve performance, reduce risk and optimize return on your investments through our combination of research insight, benchmarking data, problem-solving methodologies and hands-on experience.

Master your role, transform your business and tap into an unsurpassed peer network through our world-leading conference series.

View Our Event Calendar

ReimagineHR

Gartner Security & Risk Management Summit 2018

Gartner Digital Marketing Conference 2018

Supply Chain Executive Conference

Tech Growth & Innovation Conference

Your Job as CIO Is Changing. Here's How to Master the New One.

6 Ways Compliance Can Build Data Analytics Skills

Lead Culture Change

Make it Easier for Customers to Buy

6 Ways the Workplace Will Change in the Next 10 Years

Feed your business — not the newsfeed

CIOs Must Transform into Digital Leaders

Understand the continuous evolution of the B2B buying journey