Analyst Profile

Tracy Tsai

Tracy Tsai

VP Analyst

23 years at Gartner,  30 years industry experience

Location:  Taiwan  | Language(s):  Chinese - Mandarin, Chinese - Taiwanese, English

Roles and Responsibilities

Tracy Tsai is a VP Analyst for the Technology Product Management practice in the Technology and Service Provider department of Gartner's Research and Advisory. Ms. Tsai helps both IT providers and users to optimize, transform and reinvigorate their digital products and business by providing role-based advisory on emerging technologies, product strategies and go-to-markets. The role includes product managers, tech CEO, General Manager, IT leaders and CIO. The technologies research focus includes AI, Robotic Process Automation, Hyperautomation, Enterprise Low Code Application Platform, Internet of Things, smart homes, and personal technologies. Some of her most recent reports are "Market Guide for Artificial Intelligence Startups, Greater China", "Competitive Landscape: Enterprise Low-Code Application Platforms in China", "Improve Global Product Capabilities by Looking to Regional Innovators", "Product Manager Insight: Address 3 Customer Business Objectives to Capitalize on Hyperautomation", "Product Manager Insight: Hyperautomation Is the Key to Commercial IoT Success", "Product Manager Insight: Drive Growth From Hyperautomation With 5 Natural Language Technology Areas" and "Competitive Landscape: Cloud Provider Artificial Intelligence Services, Worldwide".


Previous Experience

Ms. Tsai first joined Gartner in 1996 as a PC analyst. Prior to joining Gartner, she had five years of experience as a Sales Manager in the U.S. She was with Axlon Electronics for two years, marketing home automation, and with Key Power for four years, marketing PC components and peripherals.

Professional Background

  • Axlon Electronics, Sales and Marketing Manager, 2 years
  • Key Power, Sales and Marketing Manager, 4 years


  • B.S., Business Administration, University of West Florida, Pensacola
  • M.B.A., Finance, University of Texas, San Antonio

Industry Awards/Accolades

  • 2013 Research Recognition Program - Annual Award for Sales Excellence
  • 2014 Research Recognition Program - Annual Award for Sales Excellence