Analyst Profile

Roles and Responsibilities

Tracy Tsai is a VP Analyst for the Technology Product Management practice in the Technology and Service Provider department of Gartner's Research and Advisory. Ms. Tsai helps both IT providers and users to optimize, transform and reinvigorate their digital products and business by providing role-based advisory on emerging technologies, product strategies and go-to-markets. The role includes product managers, tech CEO, General Manager, IT leaders and CIO. The technologies research focus includes cloud-based AI services in China, conversational AI and computer vision use cases and vendors in Greater China, Internet of Things for consumers, connected homes, and personal technologies. Some of her most recent reports are "Tech Providers 2025: Key Trust Indicators - Metrics Digital Product Managers Must Target by 2025", "Competitive Landscape: Top Cloud-Based AI services in China", "Product Manager Insight: OEMs and ODMs Must Adopt a Platform Strategy for the Augmented Reality Market", "Product Manager Insight: Key Customers Problems ODMs Should Prioritize in Formulating New Service Offerings".

Background