Analyst Profile

Sandy Shen

Research Director

14 years at Gartner , 17 years industry experience
China

Roles and Responsibilities

Sandy Shen is a Research Director with the e-commerce team at Gartner. She specializes in covering e-commerce technologies, players, market trends and go-to-market strategies. She has an in-depth knowledge of China's e-commerce market and players, as well as its social media space. Ms. Shen helps IT leaders understand technologies, vendor capabilities and market dynamics, and respond to emerging trends and user behavior.

Areas of Coverage

Mobile & Wireless
Customer Relationship Management

Sandy Shen's Recent Gartner Activity

Latest Research

Move Digital Commerce Architecture Toward a Digital Business Technology Platform
10-Jul-2018
What's Hot in Digital Commerce
04-Jul-2018
Critical Capabilities for Digital Commerce
06-Jun-2018

Background

Previous Experience

Prior to joining Gartner, Ms. Shen worked for Siemens Mobile as a Strategic Marketing Manager. Her primary duties included developing marketing strategies for key carriers and supporting customer-facing engagements.

Professional Background

Global Wireless, Strategic Analyst, 1 year
Siemens Mobile, Strategic Marketing Manager, 2 years

Industry Awards/Accolades

Excellence in Teamwork, Gartner Asia/Pacific, October 2004

Education

B.S., Economics, Shanghai International Studies University
M.B.A., Wake Forest University, United States

Languages

Chinese - Mandarin
Chinese - Shanghaiese (Wu)
English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

18 Jul 2018
Develop an Effective AI Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Enterprises that incorporate analytics expertise and emerging artificial intelligence (AI) technologies into their AI strategy will see the greatest benefit. The ideal method embraces the state of existing data and resources. This strategy establishes a foundation that leads to the introduction of transformational technologies like AI, thereby enhancing business processes. In this webinar, we discuss how to define a strategy to leverage AI and deliver quick wins for business.
19 Jul 2018
Why Microsoft Teams Will Soon Be as Common as Outlook EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Microsoft Teams is becoming Office 365's main collaboration client that unifies much of the suite's products and underlying services. Teams will not replace Outlook, but if successful, it will become just as prominent. Although this unification is good from an end-user perspective, it also creates new Office 365 administration challenges. This webinar introduces Microsoft Teams from both end-user and technical perspectives, and highlights Teams' strengths and weaknesses.