Analyst Profile

David M. Coyle

David M. Coyle

Managing VP

14 years at Gartner ,  27 years industry experience

Roles and Responsibilities

David Coyle is a Managing Vice President in Gartner Research, responsible for leading the ITL Infrastructure and Operations team. Team coverage includes IT service management (ITSM), IT service automation and IT service monitoring. Mr. Coyle has wide expertise in IT service management, IT operations management (especially the IT service desk), DevOps, and ITIL best practices. He can speak specifically on the following: - Bimodal and the impact on software spend - Improving the maturity of the IT Infrastructure and Operations teams. - The top 10 trends and technologies in infrastructure and operations (I&O).

Areas of Coverage

  • IT Operations


Previous Experience

Prior to joining Gartner, Mr. Coyle spent nine years at Hyperion Solutions, where he held several Director-level positions within the infrastructure operations organization, including managing IT support services in Europe while living in France. He was also a Network and Email Specialist at Taco Bell.

Professional Background

Hyperion Solutions, Director of Infrastructure and Operations, 9 years
Taco Bell Corp., Systems Analyst, 3 years

Industry Awards/Accolades

Gartner Team Manager of the Year Award, 2015


B.A., Business Administration, University of Connecticut
M.B.A., University of Connecticut