Analyst Profile

David M. Coyle

Managing VP

14 years at Gartner , 27 years industry experience
CT USA

Roles and Responsibilities

David Coyle is a Managing Vice President in Gartner Research, responsible for leading the ITL Infrastructure and Operations team. Team coverage includes IT service management (ITSM), IT service automation and IT service monitoring. Mr. Coyle has wide expertise in IT service management, IT operations management (especially the IT service desk), DevOps, and ITIL best practices. He can speak specifically on the following: - Bimodal and the impact on software spend - Improving the maturity of the IT Infrastructure and Operations teams. - The top 10 trends and technologies in infrastructure and operations (I&O).

Areas of Coverage

IT Operations

David M. Coyle's Recent Gartner Activity

Latest Research

An IT Service Catalog Is More Than Just Service Request Management
27-Apr-2016
Market Share: All Software Markets, Worldwide, 2015
31-Mar-2016
Market Definitions and Methodology: Software
18-Feb-2016

Background

Previous Experience

Prior to joining Gartner, Mr. Coyle spent nine years at Hyperion Solutions, where he held several Director-level positions within the infrastructure operations organization, including managing IT support services in Europe while living in France. He was also a Network and Email Specialist at Taco Bell.

Professional Background

Hyperion Solutions, Director of Infrastructure and Operations, 9 years
Taco Bell Corp., Systems Analyst, 3 years

Industry Awards/Accolades

Gartner Team Manager of the Year Award, 2015

Education

B.A., Business Administration, University of Connecticut
M.B.A., University of Connecticut

Languages

English

Become a Client

Call us now at:

+1-800-213-4848 Or

Free Research

Discover what 12,000
CIOs and Senior IT leaders
already know.

Free Access

6 April 2018
The Future of Work and Talent: Culture, Diversity, Technology The future of work is about forging a new relationship between technology and talent that transforms existing ways of working and doing business. This Special Report helps CIOs to shape this digital future with advice on long-term scenarios to inform strategy and near-term actions to implement it.
29 March 2018
Driving Cost Optimization Across the Enterprise: An Executive Perspective Leaders across the business must connect cost optimization efforts to the organization's larger objectives. Gartner's research helps leaders in numerous business areas determine how they can work individually and together to optimize costs without undermining strategic objectives.

23 Apr 2018
Cost Optimization: Using Analytics to Optimize IT and Business Costs 9:00 AM GMT | 4:00 AM EDT Cost optimization is a business-focused, continuous discipline to drive spending and cost reduction, while maximizing business value. In this webinar, we'll review the vital role analytics play in cost optimization: finding cost reduction opportunities, evaluating their potential impact on the business, and analyzing and selecting scenarios to spend for the best business outcomes.
23 Apr 2018
Lead Digital Business in 2018 and Beyond EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00 Digital business transformation is a journey. Most CIOs think they are executing digital business transformation, but in reality there is a big gap between desire and deliver. CIOs can close this gap by using a digital business transformation map to guide their journey. The map includes finding landing points and places of high intensity transformation with other leaders. This session will explore ways that CIOs can move their organization from desire to deliver when it comes to digital business transformation. This includes creating urgency, telling stories, finding a transformation landing point and moving into high-intensity transformation.