Analyst Profile
David M. Coyle
Managing VP
13 years at Gartner
,
26 years industry experience
CT USA
Roles and Responsibilities
David Coyle is a Managing Vice President in Gartner Research, responsible for leading the ITL Infrastructure and Operations team. Team coverage includes IT service management (ITSM), IT Service Automation and IT Service Monitoring. Mr. Coyle has deep expertise in IT service management, IT operations management (especially the IT service desk), DevOps, and ITIL best practices. He can speak specifically on the following: - Bimodal and the impact on software spend - Improving the maturity of the IT Infrastructure and Operations teams. - The top 10 trends and technologies in infrastructure and operations (I&O)
Areas of Coverage
- IT Operations
David M. Coyle's Recent Gartner Activity
Latest Research
Background
Previous Experience
Prior to joining Gartner, Mr. Coyle spent nine years at Hyperion Solutions, where he held several director-level positions within the infrastructure operations organization, including managing IT support services in Europe while living in France. He was also a network and e-mail specialist at Taco Bell Corp.
Professional Background
Hyperion Solutions, Director of Infrastructure and Operations, 9 years
Taco Bell Corp., Systems Analyst, 3 years
Industry Awards/Accolades
Gartner Team Manager of the Year Award, 2015
Education
B.A., Business Administration, University of Connecticut
M.B.A., University of Connecticut
Languages
English
