Analyst Profile

David M. Coyle

Managing VP

14 years at Gartner , 27 years industry experience
CT USA

Roles and Responsibilities

David Coyle is a Managing Vice President in Gartner Research, responsible for leading the ITL Infrastructure and Operations team. Team coverage includes IT service management (ITSM), IT service automation and IT service monitoring. Mr. Coyle has wide expertise in IT service management, IT operations management (especially the IT service desk), DevOps, and ITIL best practices. He can speak specifically on the following: - Bimodal and the impact on software spend - Improving the maturity of the IT Infrastructure and Operations teams. - The top 10 trends and technologies in infrastructure and operations (I&O).

Areas of Coverage

IT Operations

David M. Coyle's Recent Gartner Activity

Latest Research

An IT Service Catalog Is More Than Just Service Request Management
27-Apr-2016
Market Share: All Software Markets, Worldwide, 2015
31-Mar-2016
Market Definitions and Methodology: Software
18-Feb-2016

Background

Previous Experience

Prior to joining Gartner, Mr. Coyle spent nine years at Hyperion Solutions, where he held several Director-level positions within the infrastructure operations organization, including managing IT support services in Europe while living in France. He was also a Network and Email Specialist at Taco Bell.

Professional Background

Hyperion Solutions, Director of Infrastructure and Operations, 9 years
Taco Bell Corp., Systems Analyst, 3 years

Industry Awards/Accolades

Gartner Team Manager of the Year Award, 2015

Education

B.A., Business Administration, University of Connecticut
M.B.A., University of Connecticut

Languages

English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

16 Jul 2018
Prioritize IT Spending to Maximize Opportunities EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 CIOs and IT organizations are struggling to prioritize spending. As a result, they risk missing out on digital business opportunities. IT needs a new way of partnering with the business for digital business initiatives. In this webinar, we examine radical successes of Gartner clients to demonstrate alternative ways to prioritize the portfolio and maximize the value of available spending.
16 Jul 2018
Achieve Self-Service Analytics at Scale EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Many have embraced self-service data and analytics, but the success of implementations varies. This webinar will provide best practices and lessons learned to evolve your approach in a way that facilitates self-service at scale and eliminates self-serving methods.