Analyst Profile

Ian Head

Ian Head

Research Director

13 years at Gartner ,  34 years industry experience
United Kingdom

Roles and Responsibilities

Ian Head is a Research Director and part of the IT Operations and Management team. His primary focus is service management and service improvement, especially using DevOps, ITIL, ITScore for Infrastructure and Operations, IT4IT and Site Reliability Engineering (SRE). Mr. Head also researches and advises extensively on capacity and performance management, where his hands-on experience is highly valued.

Areas of Coverage

  • IT Operations


Previous Experience

Mr. Head has more than 25 years of experience working in the IT industry in leadership and technical positions for end-user organizations and service providers. Prior to his current role, he led the Infrastructure and Operations practice and Security Center of Excellence for Gartner Consulting, EMEA. Having built the business to an $11 million turnover, Mr. Head moved to Gartner Research to concentrate on helping other organizations build and provide sound IT services to their customers. Mr. Head has helped numerous organizations understand, assess and improve their IT services and tools and improve their customer reputation in fields as diverse as financial services, telecommunications and the public sector.

Professional Background

Cable & Wireless Communications, Security Practice Lead, 4 years
Gartner, I&O Practice Lead, 7 years

Industry Awards/Accolades

Certified Information Systems Security Professional (CISSP)
ITIL V3 and ITIL 2011 Expert and ITIL Service Manager Certifications
Lead Auditor for BS ISO 17799 Information Security Management Systems


B.Sc., with honors, Electronic and Electrical Engineering, University of Surrey
M.B.A., The University of Wolverhampton