12 years at Gartner
33 years industry experience
Roles and Responsibilities
Ian Head is a Research Director and part of the IT Operations and Management team. His primary focus is service management and service improvement, especially using DevOps, ITIL, ITScore for Infrastructure and Operations, IT4IT and Site Reliability Engineering (SRE). Mr. Head also researches and advises extensively on capacity and performance management, where his hands-on experience is highly valued.
Areas of Coverage
- IT Operations
Ian Head's Recent Gartner Activity
Mr. Head has more than 25 years of experience working in the IT industry in leadership and technical positions for end-user organizations and service providers. Prior to his current role, he led the Infrastructure and Operations practice and Security Center of Excellence for Gartner Consulting, EMEA. Having built the business to an $11 million turnover, Mr. Head moved to Gartner Research to concentrate on helping other organizations build and provide sound IT services to their customers. Mr. Head has helped numerous organizations understand, assess and improve their IT services and tools, and improve their customer reputation in fields as diverse as financial services, telecommunications and the public sector.
Cable & Wireless Communications, Security Practice Lead, 4 years
Gartner, I&O Practice Lead, 7 years
Certified Information Systems Security Professional (CISSP)
ITIL V3 and ITIL 2011 Expert and ITIL Service Manager Certifications
Lead Auditor for BS ISO 17799 Information Security Management Systems
B.Sc., with honors, Electronic and Electrical Engineering, University of Surrey
M.B.A., The University of Wolverhampton