Analyst Profile
Gene Alvarez
Distinguished VP Analyst
20 years at Gartner
,
35 years industry experience
Stamford, CT USA
Roles and Responsibilities
Gene Alvarez leads Gartner's research on commerce that comes to you, commerce customer experience, digital commerce/e-commerce vision, strategy, business models, digital commerce/e-commerce technologies, including topics such as platforms, cloud, SaaS, and open source commerce technologies, social commerce, conversational commerce, mobile commerce. Mr. Alvarez also helps client with their customer experience, CRM organizational vision and strategy. He has spoken at many international events. He has over 30 years of business and IT experience. He was named one of 2016's Top 100 most influential IT leaders by The Hispanic IT Executive Council and in 2011 "HE&IT TOP 200" Award â Hispanic Engineer & Information Technology Magazine Top 200 Influential Hispanics in Technology.
Gene Alvarez's Recent Gartner Activity
Latest Research
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Toolkit: RFP for Digital Commerce Platforms
07-Aug-2017 -
Industry Vision: Commerce to You
10-May-2018 -
Customer Relationship Management and Customer Experience Primer for 2018
17-Jan-2018
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Panel Discussion: Ways AI Transforms the Customer Experience
17 September 2018 -
The 10 Habits of Customer-Centric Organizations
17 July 2019
On-Demand & Upcoming Webinars
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Gartner IT Symposium/Xpo
20 October 2019 - 24 October 2019 -
Gartner IT Symposium/Xpo
10 November 2019 - 13 November 2019
Upcoming Gartner Events
Background
Previous Experience
Mr. Alvarez led business impact assessments, vendor management, project management, software development and delivery of complex business applications. He is an international expert on sell-side strategies and technologies, such as e-commerce and m-commerce sales applications, CRM, context-aware computing, channel/partner relationship management, catalog/content management, catalog/configuration management and presentation, commerce/merchant applications and services, web content management, personalization, and consumer portals. He is a recognized authority on retail and consumer packaged goods industry applications and practices. He has spoken at many industry-related conferences worldwide and has been published/referenced/featured in various media and trade publications. Prior to joining Gartner, he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.
Professional Background
KPMG Peat Marwick, Sr. Data Administrator, 1 year
New York Power Authority, Sr. Data Administrator, 5 years
Nine West Group, Data Administrator & Manager of Data Warehousing, 5 years
Industry Awards/Accolades
2009 Top-Rated Speaker, Internet Retailer 2009 Conference & Exhibition
2011 HE&IT Top 200 Award - Hispanic Engineer & Information Technology Magazine Top 200 Influential Hispanics in Technology
2016 Hispanic IT Executive Council - Top 100 Most Influential Hispanics in Information Technology
Member of Consumer Goods Technology (publication) Industry Advisory Board
Education
B.A., Computer Science, Iona College
M.S., Pace University
Member of Upsilon Pi Epsilon - The International Honor Society for the Computing and Information Disciplines
Languages
English
