Analyst Profile

Janelle B. Hill

Janelle B. Hill

VP Distinguished Analyst

15 years at Gartner ,  31 years industry experience

Roles and Responsibilities

Janelle Hill is a world-renowned expert in applying process thinking to optimize business outcomes. Her research helps CIOs and business transformation leaders to successfully transform business operations from a people, process and technology innovation perspective. Ms. Hill also focuses on leading cultural and organizational change to accelerate adoption of new approaches and new behaviors. Transforming to a digital business and enhancing the customer experience gives CIOs an opportunity to expand their reputation and expertise beyond back-office process automation into front-office effectiveness and innovation to drive growth. Leveraging existing competencies in business architecture, business process and business performance, yet in new ways, will expand CIOs' engagement with business leaders, enabling earlier participation in strategic planning for growth and transformation initiatives. Firsthand business and IT experience in multiple industries (automotive, telecommunications, healthcare payer, insurance and high tech), combined with more than 12 years of sales and marketing experience at technology providers, gives her a balanced and pragmatic perspective on what works and what does not. After more than 25 years of looking at how technology can enable business operations, Ms. Hill still enjoys helping clients apply technology strategically to deliver better business outcomes. Ms. Hill has worked with all levels of business and IT leaders on their change initiatives. She leads interactive workshops, presents at conferences, writes extensively and is often quoted in business and IT journals on transforming business operations.

Areas of Coverage

  • Business Process Management
  • Application Development & Integration
  • Web Services


Previous Experience

Previously, as Director of Industry Solutions Marketing, Ms. Hill's focus was on manufacturing industries. She was responsible for planning marketing programs and events, writing marketing collateral and working directly with field sales personnel on sales opportunities. She also did competitive analysis.

Professional Background

IBM, Senior Sales and Systems Engineer, Solution Marketing, 9 years
MCI Telecommunications, Director, Database Administration, 2 years
Vitria, Director, Industry Solutions Marketing, 2 years

Industry Awards/Accolades

She was rated as the No. 1 influential thought leader in BPM worldwide by an independent firm in 2009.


B.A., Barnard College, Columbia University
M.B.A., New York University, Stern School of Business