Analyst Profile

Thomas Murphy

Thomas Murphy

Sr Director Analyst

15 years at Gartner ,  37 years industry experience

Roles and Responsibilities

Thomas Murphy is focused on how IT organizations can utilize collaborative practices to drive customer value. He is currently the Vendor Lead Analyst for ServiceNow and is focused on the practices of DevOps, Software Quality, and Application Development. His research covers culture and practices for high performing teams, continuous quality and autonomous test automation. Mr. Murphy provides guidance to Sr. IT management as well as IT professionals and also works with software and service providers to develop product strategies and positioning guidance.


Previous Experience

Mr. Murphy has more than 30 years of experience in IT, spending time as a developer, product manager, technical editor and industry analyst. Prior to rejoining Gartner, he worked at Microsoft in the Visual Studio TFS group. Previously, he was an analyst with Meta Group and Gartner. He has served on the board of directors for the OMG and led product strategies at ObjectShare. Early in his career, he served as a technical editor at Software Development and AI Expert magazines and built custom tools for scientific research and embedded systems. His development experience includes embedded systems, Smalltalk, Java, and model-based environments and agile techniques.

Professional Background

Gartner, Vice President, 5 years
Microsoft, Group Program Manager, 2 years
ObjectShare, Director of Marketing, 7 years


Computer Engineering and Mathematics, Ohio State University and University of Utah



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