11 years at Gartner
22 years industry experience
Auckland New Zealand
Roles and Responsibilities
TJ Singh is a Vice President with Gartner Research. He is the lead analyst responsible for customer management (CM) BPO research, worldwide. Mr. Singh also manages the business process services (BPS) research community - a community made up of more than 15 prominent Gartner analysts across consulting services, HR, finance and accounting (F&A), customer management, and SCM BPO research. Besides having these global responsibilities, he continues to provide direction for Gartner's BPS research, which resides within the IT Services Key Initiative. He also continues to maintain regional responsibilities for Asia/Pacific-based BPO research and IT services research for Malaysia, Indonesia and the Philippines. The Asia/Pacific-based BPO research covers a broad area that includes HR, F&A, vertical services, supply management and CM BPO services from a domestic demand and service provider perspective. Mr. Singh is a key analyst that both service providers and clients refer to for information and insight regarding the business process service market, and he is regularly quoted by national and regional press.
TJ Singh's Recent Gartner Activity
Mr. Singh has more than 20 years of experience in the information communication technology (ICT) industry. Prior to joining Gartner, he was IBM Corporate Market Intelligence's Customer Value Management (CVM) worldwide technical (research) and AP lead. Prior to that role, Mr. Singh was IBM's market intelligence leader for IBM Global Services (IGS) business units in Southeast Asia and South Asia. He also supported the IGS Business Consulting Group as an internal marketing and business analyst. Before joining IBM, Mr. Singh was a senior manager with Sapura's Technology and Innovations Division, where he was responsible for market intelligence, M&A opportunities, and the management of the knowledge management database.
IBM (NZ), CVM Technical/AP Lead, 1 year
IBM (Singapore), Market Intelligence Specialist, 2 years
Sapura Advanced Systems, Senior Manager, Technology and Innovation, 7 years
Bachelor of Science, University of New South Wales, Sydney
Master of Business Administration, National University of Malaysia
Technology Management certificate, Australian National University
Indian - Hindi
Indian - Punjabi