Analyst Profile

TJ Singh

TJ Singh

VP Analyst

13 years at Gartner ,  24 years industry experience
New Zealand

Roles and Responsibilities

TJ Singh is a Vice President with Gartner Research. He is the lead analyst responsible for customer management (CM) BPO research, worldwide. Mr. Singh is part of the Tech CEO research team, hence, he writes to and advises the Tech CEO role. Besides having these responsibilities, he continues to provide direction for Gartner's overall BPO research which resides within the IT Services market. Mr. Singh also continues to maintain regional responsibilities for Asia/Pacific-based BPO and IT services research - for Malaysia, Indonesia and the Philippines. The Asia/Pacific-based BPO research covers a broad area that includes HR, F&A, vertical services, supply management and CM BPO services from a domestic demand and service provider perspective. Mr. Singh is a key analyst that both service providers and clients refer to for information and insight regarding the business process service market, and he is regularly quoted by national and regional press.


Previous Experience

Mr. Singh has more than 20 years of experience in the information communication technology (ICT) industry. Prior to joining Gartner, he was IBM Corporate Market Intelligence's Customer Value Management (CVM) worldwide technical (research) and AP lead. Prior to that role, Mr. Singh was IBM's market intelligence leader for IBM Global Services (IGS) business units in Southeast Asia and South Asia. He also supported the IGS Business Consulting Group as an internal marketing and business analyst. Before joining IBM, Mr. Singh was a senior manager with Sapura's Technology and Innovations Division, where he was responsible for market intelligence, M&A opportunities, and the management of the knowledge management database.

Professional Background

IBM (NZ), CVM Technical/AP Lead, 1 year
IBM (Singapore), Market Intelligence Specialist, 2 years
Sapura Advanced Systems, Senior Manager, Technology and Innovation, 7 years


Bachelor of Science, University of New South Wales, Sydney
Master of Business Administration, National University of Malaysia
Technology Management certificate, Australian National University


Indian - Hindi
Indian - Punjabi

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