11 years at Gartner
20 years industry experience
Roles and Responsibilities
Charlotte Patrick is a Research Director with Gartner's CSP Strategy team. Her main focus areas include the strategy of communications service providers around analytics, automation, AI and customer experience. She also analyzes the strategies of communications service providers in Western Europe, with emphasis on consumer customers.
Areas of Coverage
- Networking & Communications Services
Charlotte Patrick's Recent Gartner Activity
Report Highlight for Market Trends: Virtual Customer Assistants Will Deliver Millions of Dollars in Cost Benefits to CSPs
Market Trends: Virtual Customer Assistants Will Deliver Millions of Dollars in Cost Benefits to CSPs
Report Highlight for Market Trends: Ways CSPs Can Exploit Location Data
Ms. Patrick left O2 U.K. after three years working with the U.K. Marketing team. Latterly, as marketing planning manager, she had responsibility for the development of the marketing plan for the small-business market, competitor analysis, primary market research and revenue/cost forecasting. Prior to this, Ms. Patrick was at Colt Telecom U.K., working as commercial manager for number translation voice services. This included pricing, regulatory, project management and business case development. Earlier, her career experience was in telecommunications management accounting, including revenue/cost forecasting, profitability analysis and unit costing.
AT&T Communications U.K., Revenue and Cost Analyst, 3 years
Colt Telecom U.K., Commercial Manager for NTS Services, 3 years
O2 U.K., Marketing Planner for Small Business, 3 years
B.S., With honors, Electronics and Business Studies
M.B.A., Henley Management College