Analyst Profile

Charlotte Patrick

Sr Director, Analyst

12 years at Gartner , 21 years industry experience
United Kingdom

Roles and Responsibilities

Charlotte Patrick is a Research Director with Gartner's CSP Strategy team. Ms. Patrick's main focus areas include the strategy of communications service providers around analytics, automation, AI and customer experience. She also analyzes the strategies of communications service providers in Western Europe.

Areas of Coverage

Networking & Communications Services

Charlotte Patrick's Recent Gartner Activity

Latest Research

Background

Previous Experience

Ms. Patrick left O2 U.K. after three years working with the U.K. Marketing team. Latterly, as Marketing Planning Manager, she had the responsibility for the development of the marketing plan for small-business market, competitor analysis, primary market research and revenue/cost forecasting. Prior to this, Ms. Patrick was at Colt Telecom U.K., working as commercial manager for a number of translation voice services. This included pricing, regulatory, project management and business case development. Earlier, her career experience was in telecommunications management accounting, including revenue/cost forecasting, profitability analysis and unit costing.

Professional Background

AT&T Communications U.K., Revenue and Cost Analyst, 3 years
Colt Telecom U.K., Commercial Manager for NTS Services, 3 years
O2 U.K., Marketing Planner for Small Business, 3 years

Education

B.S., With honors, Electronics and Business Studies
M.B.A., Henley Management College

Languages

English

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15 October 2018
Top 10 Strategic Technology Trends for 2019 Strategic technology trends have the potential to drive significant disruption and deliver significant opportunity. Enterprise architecture and technology innovation leaders must evaluate these top trends to identify opportunities, counter threats and create competitive advantage.
26 September 2018
Understanding Gartner’s Enterprise Technology Adoption Profiles An enterprise’s attitudes toward planning, control and pace of change influence how it approaches technology decisions. Gartner’s ETA Profile relies on an algorithm that categorizes enterprises to understand behaviors that impact CIOs and the vendors that serve them.

16 Oct 2018
How AI Will Impact the Customer Experience of the Future EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Artificial Intelligence (AI)-enabled tools create smarter marketing, customer support and sales experiences that will supercharge the customer journey of the future. In this webinar, find out why AI and conversational platforms are so important in shaping the customer experience of the future. We demonstrate how CIOs can leverage AI tools to differentiate and future-proof the company in a world of hyper-intelligent customer services, sales applications and user experiences.
16 Oct 2018
IT Spending Forecast, 3Q18 Update: Ride the Innovation Wave EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 The digital storm is rocking markets in 2018, dramatically shifting many of them. It's a daunting task to keep up with the pace of change when it occurs so rapidly. These emerging waves of innovation create opportunities. Your clients are taking advantage of innovations in digital technologies to create new business models, services and user experiences. In this webinar, we help strategic planners determine if you are ahead of your clients' needs or in danger of falling behind.

Analyst Profile

Charlotte Patrick

Sr Director, Analyst

Roles and Responsibilities

Areas of Coverage

Charlotte Patrick's Recent Gartner Activity

Latest Research

Background

Previous Experience

Professional Background

Education

Languages

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