Analyst Profile
Rich Doheny
Director Analyst
17 years at Gartner, 17 years industry experience
Location: Stamford, CT USA | Language(s): English
Roles and Responsibilities
Richard Doheny is a Director Analyst in Gartner Research, where he is part of the IT Service Experience team. His research efforts focus on IT service management platforms and processes, service desk support models, and how I&O leaders can adopt new practices to improve the digital employee experience.
Background
Previous Experience
In his previous role at Gartner, Mr. Doheny supported the ITL Systems Security and Risk team, acting as a primary resource directing and advising on complex mobile and client-computing inquiries.
Professional Background
- Gartner, Sr. Research Content Specialist, 16 years
Education
- B.S., Information Systems, Stony Brook University
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