Author Profile

Rich Doheny

Rich Doheny

Director Analyst

17 years at Gartner,  17 years' experience

Location:  Stamford, CT USA  |  Language(s):  English

Roles and Responsibilities

Richard Doheny is a Director Analyst in Gartner Research, where he is part of the IT Service Experience team. His research efforts focus on IT service management platforms and processes, service desk support models, and how I&O leaders can adopt new practices to improve the digital employee experience.


Previous Experience

In his previous role at Gartner, Mr. Doheny supported the ITL Systems Security and Risk team, acting as a primary resource directing and advising on complex mobile and client-computing inquiries.

Professional Background

  • Gartner, Sr. Research Content Specialist, 16 years


  • B.S., Information Systems, Stony Brook University