17 years at Gartner, 17 years industry experience
Location: Stamford, CT USA | Language(s): English
Roles and Responsibilities
Richard Doheny is a Director Analyst in Gartner Research, where he is part of the IT Service Experience team. His research efforts focus on IT service management platforms and processes, service desk support models, and how I&O leaders can adopt new practices to improve the digital employee experience.
In his previous role at Gartner, Mr. Doheny supported the ITL Systems Security and Risk team, acting as a primary resource directing and advising on complex mobile and client-computing inquiries.
- Gartner, Sr. Research Content Specialist, 16 years
- B.S., Information Systems, Stony Brook University
Team / Peers
RESEARCH BY THIS ANALYST More
07 February 2023A Blueprint for Modernizing Your ITSM Practice to Drive Digital Transformation
03 November 2022Quick Answer: How to Successfully Implement Your ITSM Platform
01 November 2022Critical Capabilities for IT Service Management Platforms
ANALYST INQUIRY More
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