Analyst Profile

Arup Roy

VP Analyst

12 years at Gartner , 18 years industry experience
India

Roles and Responsibilities

Arup Roy is a Research Vice President with Gartner's Technology and Service Provider research organization and covers the IT services market. Key areas of research for Mr. Roy include business models, competitive strategies, go-to-market strategies, key trends and vendors. He also addresses use cases and business opportunities for intelligent automation services that includes technologies such as RPA, AI/ML and conversational agents (chatbots).

Areas of Coverage

Outsourcing & IT Services

Arup Roy's Recent Gartner Activity

Latest Research

How to Effectively Launch Your Conversational Platform Solution
12-Oct-2018
Forecast: IT Services, Worldwide, 2016-2022, 3Q18 Update
10-Oct-2018
Three Imperatives for Tech CEOs Diversifying From IT Services Into a Software Products Strategy
03-Oct-2018

On-Demand & Upcoming Webinars

The Many Forms of AI Transformation
10 July 2018

Background

Previous Experience

Mr. Roy has more than 14 years of experience in market research, competitive intelligence, consulting and sales support across IT services and business process outsourcing. He has led the design and execution of several research projects pertaining to strategies and market assessment in the IT services and BPO domain. He has also played a key role in advising vendors targeting the Asia/Pacific market for IT services on market opportunities, competitive environments and entry strategies.

Professional Background

Brigade, Senior Research Executive, 1 year
DSQ Software, Market Research and Intelligence, 1 year
Strategic Analysis, Dy. Manager, InfoComm, 2 years

Education

Postgraduate Diploma, Information Management

Languages

English
Indian - Bengali
Indian - Hindi

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16 October 2018
Top Strategic Predictions for 2019 and Beyond: Practicality Exists Within Instability Technology-based change is happening continuously, and most organizations struggle to see the change in advance. Continuous change can begin to seem like chaos. CIOs in end-user organizations must learn to find practical approaches within the chaos.
15 October 2018
Top 10 Strategic Technology Trends for 2019 Strategic technology trends have the potential to drive significant disruption and deliver significant opportunity. Enterprise architecture and technology innovation leaders must evaluate these top trends to identify opportunities, counter threats and create competitive advantage.

22 Oct 2018
How to Rollout Microsoft Teams in an Enterprise EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Most Office 365 customers increasingly consider Microsoft Teams a must-have. For IT, this presents both a rare opportunity and a challenge. They're tasked with deploying Microsoft Teams, a new innovative collaboration product, across the enterprise. A deployment on this scale may not have been seen since Outlook arrived. Yet, IT professionals now scramble to find the best way to successfully roll out Microsoft Teams and sustain it. Join this webinar for recommendations on how to successfully deploy Microsoft Teams across your organization.
22 Oct 2018
Digital Business KPIs: Identifying and Then Measuring Value EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Digital KPIs need to focus on specific business outcomes. Metrics should influence a change in behavior and support better decision making related to priorities and investments. Gartner has developed a construct for digital KPIs and has several examples across multiple industries. In this digital business webinar, we will share this construct for using digital business KPIs to identify measure value.

Analyst Profile

Arup Roy

VP Analyst

Roles and Responsibilities

Areas of Coverage

Arup Roy's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Education

Languages

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