Analyst Profile

Arup Roy

Arup Roy

Research Director

12 years at Gartner ,  18 years industry experience

Roles and Responsibilities

Arup Roy is a Research Director with Gartner's Technology and Service Provider research organization and covers the IT services market in India. Key areas of research for Mr. Roy include business models, competitive strategies, go-to-market strategies, key trends and vendors. He is responsible for sizing and forecasting this market and understanding its key accelerators and inhibitors. He also helps end-user clients in drawing up business-outcome-based contracting metrics. In addition, he advises clients (buyers as well as providers) on artificial intelligence/automation/digital business/IoT services.

Areas of Coverage

  • Outsourcing & IT Services


Previous Experience

Mr. Roy has more than 14 years of experience in market research, competitive intelligence, consulting and sales support across IT services and business process outsourcing. He has led the design and execution of several research projects pertaining to strategies and market assessment in the IT services and BPO domain. He has also played a key role in advising vendors targeting the Asia/Pacific market for IT services on market opportunities, competitive environments and entry strategies.

Professional Background

Brigade, Senior Research Executive, 1 year
DSQ Software, Market Research and Intelligence, 1 year
Strategic Analysis, Dy. Manager, InfoComm, 2 years


Postgraduate Diploma, Information Management


Indian - Bengali
Indian - Hindi