Analyst Profile

Kensuke Kawabe

Kensuke Kawabe

Sr Director Analyst

17 years at Gartner,  30 years industry experience

Location:  Japan  | Language(s):  English, Japanese

Roles and Responsibilities

Kensuke Kawabe is a Senior Director, Analyst with Gartner Research and Advisory in Japan. Mr. Kawabe focuses on customer relationship management and customer experience management, mainly for Japanese clients. As a region-specific analyst, he represents all areas relating to CRM and customer experience management, including marketing, sales, customer support and digital commerce.


Previous Experience

Before Mr. Kawabe joined Gartner, his job responsibilities included: - Planning and conducting CRM activities based on customer analysis at Vodafone, a local subsidiary of U.K.-based mobile telco. - Consulting, planning and implementation for several clients; a sales analysis system, rebate management system, e-CRM system and e-commerce system at Accenture, a worldwide consultancy. - Design and development of application systems (mainly accounting systems) at CSK Corp., a Japanese domestic system integrator.

Professional Background

  • Accenture, Manager, CRM, 4 years
  • CSK, Assistant Manager, Professional Systems Engineer, 8 years
  • Vodafone K.K., Senior Manager of CRM Planning and Analytics in Marketing, 4 years


  • B.A., Economics, Specialized in Mathematical Logic, Keio University
  • Several Certificates, Including Global Leadership Program, Siebel e-Business, Sales Analytics and Senior-Level Programmer