Analyst Profile

Gilbert van der Heiden

Gilbert van der Heiden

Distinguished VP Analyst

11 years at Gartner ,  30 years industry experience

Roles and Responsibilities

Gilbert van der Heiden covers the sourcing life cycle - from strategy to selection and contracting, to transition and transformation, to management in general. In detail, Mr. van der Heiden addresses application development (waterfall, iterative, agile and DevOps), implementations, migrations, technology and service integration, maintenance, hosting and operations. The application areas he covers include SAP (S/4, Hana, HEC, hosting), Oracle (cloud, hosting, eBS, PeopleSoft, JDE), Salesforce1, IBM Bluemix, testing (and any form of IVV or QA, also engineering QA), architecture, and crowdsourcing (development, testing). In general, on sourcing management, he addresses (multi)sourcing organizations (MSI/SIAM) and vendor management sizing, roles and responsibilities. He further addresses sourcing issues around cloud migrations, extensible SaaS, hybrid IT in regard to applications, impact of the IoT, and the convergence of IT and OT on sourcing. Mr. van der Heiden handles 700 to 800 client interactions yearly on the above subjects.


Previous Experience

Prior to joining Gartner, Mr. van der Heiden was an outsourcing solution manager at Atos Origin. He set out and was responsible for the technical, service, transition and demand-supply solution for international (out)sourcing engagements. He also held line management and consulting positions, both internal and external. Through the latter, he built up hands-on experience of the effect of (out)sourcing on a client organization.

Professional Background

Atos Origin, Outsourcing Solution Manager, 11 years


Degree in Educational Engineering, major in Human Computer Interaction, University of Twente



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