Analyst Profile

Susan Tan

Susan Tan

VP, Analyst

10 years at Gartner ,  21 years industry experience
Boston, MA USA

Roles and Responsibilities

Susan Tan is a Research Vice President at Gartner, focusing on global service providers, in particular SAP S/4HANA service providers, SuccessFactors service providers, Workday service providers and AI service providers. Her research topics include service provider evaluation, market trends and competitive landscapes. She also tracks impact on the services industry from market-disruptive trends, such as artificial intelligence and intelligent automation. In addition, she leads the quarterly forecast for the North American consulting and implementation service market segments. Ms. Tan has been quoted in CIO, CFO magazine, InformationWeek, TechTarget and SAPinsider, as well as other industry journals.

Areas of Coverage

  • Outsourcing & IT Services


Previous Experience

Ms. Tan's previous experience includes senior-level positions in management consulting, corporate strategy, marketing and market research at Pilgrim Partners, Novell, Sapient and IDC.

Professional Background

Novell, Director, Corporate Strategy and Planning, 1 year
Pilgrim Partners, Principal, 3 years
Sapient, Director, Management Consulting, 4 years


B.A., M.A., University of Cambridge, U.K.
M.B.A., Babson Graduate School of Business



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