Analyst Profile

Susan Tan

Susan Tan

VP Analyst

11 years at Gartner ,  22 years industry experience
Boston, MA USA


Roles and Responsibilities

Susan Tan is a Vice President, Analyst, at Gartner, focusing on disruption, innovation, growth and competitive differentiation in the application services industry. Ms. Tan has a particular focus on SAP S/4HANA services, SuccessFactors services, Workday services and AI/intelligent automation services. She helps IT services companies by providing insights into customers, competitors and markets, helping them to make the right strategy, offering, marketing, and sales decisions that resonate with clients. She also helps end-users evaluate and select IT services companies for their most strategic IT programs. Ms. Tan has been quoted in CIO, CFO magazine, InformationWeek, TechTarget and SAPinsider, as well as other industry journals.

Susan Tan's Recent Gartner Activity

Latest Research

Background

Previous Experience

Ms. Tan's previous experience includes senior-level positions in management consulting, corporate strategy, marketing and market research at Pilgrim Partners, Novell, Sapient and IDC.

Professional Background

Novell, Director, Corporate Strategy and Planning, 1 year
Pilgrim Partners, Principal, 3 years
Sapient, Director, Management Consulting, Strategy & Marketing, 4 years

Education

B.A., M.A., University of Cambridge, U.K.
M.B.A., Babson Graduate School of Business

Languages

English

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