9 years at Gartner
20 years industry experience
Boston, MA USA
Roles and Responsibilities
Susan Tan is a Research Vice President at Gartner, focusing on global service providers, in particular global service providers of SAP, SAP SuccessFactors and Workday Services. Her research topics include service provider evaluation, market trends and competitive landscapes. She also tracks impact on the services industry from market-disruptive trends, such as artificial intelligence and intelligent automation. In addition, she leads the quarterly forecast for the North American consulting and implementation service market segments. Ms. Tan has been quoted in CIO, CFO magazine, InformationWeek, TechTarget and SAPinsider, as well as other industry journals.
Areas of Coverage
- Outsourcing & IT Services
Susan Tan's Recent Gartner Activity
Report Highlight for Market Insight: Application Management Service Providers Must Articulate Their Role in Clients' Digital Journey
Predicts 2018: Intelligent Automation Services Will Force Providers to Reinvent Themselves
Market Insight: Application Management Service Providers Must Articulate Their Role in Clients' Digital Journey
Ms. Tan's previous experience includes senior-level positions in management consulting, corporate strategy, marketing and market research at Pilgrim Partners, Novell, Sapient and IDC.
Novell, Director, Corporate Strategy and Planning, 1 year
Pilgrim Partners, Principal, 3 years
Sapient, Director, Management Consulting, 4 years
B.A., M.A., University of Cambridge, U.K.
M.B.A., Babson Graduate School of Business