Analyst Profile

John Dixon

John Dixon

Managing Vice President

10 years at Gartner ,  29 years industry experience
United Kingdom

Roles and Responsibilities

John Dixon is a Managing Vice President in Gartner Research managing the Supply Chain Technology team. Mr. Dixon has 28 years of experience in the pharmaceutical IT, telecom and music industries and has been with Gartner since 2010.


Previous Experience

Prior to joining Gartner, Mr. Dixon worked at GlaxoSmithKline (GSK) for 12 years, where he was responsible for establishing an IT-wide configuration and change management system (over 4,000 users). Prior to this, he was Director of Quality and Compliance, implementing management systems (ITIL, ISO 20000), business process improvements (Lean Six Sigma) and compliance/governance programs (COBIT), including Sarbanes-Oxley (no significant or material findings in entire time in post). Before GSK, Mr. Dixon worked at the British Approvals Board for Telecommunications (BABT) as a Lead Auditor and Senior Technical Officer auditing companies, mainly in Asia, against telecom regulations and ISO 9001. He also established a management system for PT Telekomunikasi in Bandung, Indonesia (NAMAS M10/EN45001), and set up the first overseas office for BABT in Taiwan, living in Taipei for seven months.

Professional Background

British Approvals Board for Telecommunications, Senior Technical Officer and Lead Auditor, 6 years
GlaxoSmithKline, Director, Configuration Management Services, 2 years
GlaxoSmithKline, Director, Quality and Compliance, 9 years

Industry Awards/Accolades

Certified Information Systems Auditor (CISA)
Chartered IT Professional (CITP)
Fellow of the British Computer Society (FBCS)
Freeman of the Worshipful Company of Information Technologists
Member of the Research Quality Assurance (MRQA)


M.S., Business Information Technology (Distinction)



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