Analyst Profile

Jim Murphy

Research Director

22 years at Gartner , 21 years industry experience
Boston, MA USA

Roles and Responsibilities

Jim Murphy is a Research Director in Gartner's Digital Workplace group, concentrating on portals and web technologies. Mr. Murphy advises clients on building effective and durable web strategies and covers supporting technologies such as enterprise portals, intranets, web content management and collaboration.

Areas of Coverage

Digital Workplace
Digital Workplace

Jim Murphy's Recent Gartner Activity

Latest Research

Toolkit: How to Shortlist Web Content Management Vendors for Your Digital Business Strategy
18-Apr-2018
How to Shortlist WCM Vendors for Your Digital Business Strategy
18-Apr-2018
Critical Capabilities for Digital Experience Platforms
16-Apr-2018

Background

Previous Experience

Mr. Murphy brings hands-on experience in enterprise content management and collaboration to his current position. He advised AMR Research's clients on knowledge management, collaboration, content management, enterprise search and portals. He has worked with software vendors on marketing and product strategies, tracking trends to assess the competitive landscape. He was instrumental in developing AMR Research's customer portal and many of the firm's internal knowledge management practices. Having worked at AMR Research since 1996, Mr. Murphy has held various positions in the IT, marketing, editorial and research departments. As Director of publications, he was responsible for building the company's content management strategy, including the design, creation, editing, publishing and distribution of thousands of print and electronic reports and articles per year. Prior to joining AMR Research, Mr. Murphy taught English literature at a number of New England colleges and high schools. Mr. Murphy has written and published numerous articles on a broad range of technology topics, and has been quoted in numerous trade and top-tier publications, including The Wall Street Journal, The New York Times, The Boston Globe, Financial Times and Reuters.

Professional Background

AMR Research, Research Director, Knowledge and Content Management, 14 years

Education

B.A. in English, College of the Holy Cross
M.A. in English Literature, Boston College

Languages

English

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30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.
24 May 2018
The Resilience Premium of Digital Business: A Gartner Trend Insight Report Committing to resilience will equip your digital business with the mindset, resources and planning to recover from inevitable disruptions. Security and risk management leaders must deliver by building a culture of systemic resilience through viewing resilience as a premium and not as a cost.

20 Jun 2018
Innovate With Roadmaps for Process, Culture and Outcomes EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 Navigating the ever expanding landscape of innovation approaches and practices can be intimidating. There is no one-size-fits-all solution. Rather, launching or improving an innovation competency is an act of design where you craft effective programs and processes from a set of approaches and activities. To get started with your innovation program, leverage the Gartner recommended designs that are based on four common innovation objectives. In this webinar, we cover these innovation designs, objectives, best practices, and case studies and share roadmaps you can apply at your organization.
21 Jun 2018
Data and Analytics Key Roles, Responsibilities, and Organization EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 To succeed in digital business, data and analytics must be at the pulse of the organization and incorporated into all key decisions. As a result, new roles have emerged over the last few years and additional skills and competencies are required for existing roles. This webinar highlights the key roles and responsibilities in data and analytics and also the impact on the data and analytics organization model.