Analyst Profile

Jim Murphy

Jim Murphy

Research Director

22 years at Gartner ,  21 years industry experience
Boston, MA USA

Roles and Responsibilities

Jim Murphy is a Research Director in Gartner's Digital Workplace group, concentrating on portals and web technologies. Mr. Murphy advises clients on building effective and durable web strategies and covers supporting technologies such as enterprise portals, intranets, web content management and collaboration.

Areas of Coverage

  • Digital Workplace
  • Digital Workplace


Previous Experience

Mr. Murphy brings hands-on experience in enterprise content management and collaboration to his current position. He advised AMR Research's clients on knowledge management, collaboration, content management, enterprise search and portals. He has worked with software vendors on marketing and product strategies, tracking trends to assess the competitive landscape. He was instrumental in developing AMR Research's customer portal and many of the firm's internal knowledge management practices. Having worked at AMR Research since 1996, Mr. Murphy has held various positions in the IT, marketing, editorial and research departments. As Director of publications, he was responsible for building the company's content management strategy, including the design, creation, editing, publishing and distribution of thousands of print and electronic reports and articles per year. Prior to joining AMR Research, Mr. Murphy taught English literature at a number of New England colleges and high schools. Mr. Murphy has written and published numerous articles on a broad range of technology topics, and has been quoted in numerous trade and top-tier publications, including The Wall Street Journal, The New York Times, The Boston Globe, Financial Times and Reuters.

Professional Background

AMR Research, Research Director, Knowledge and Content Management, 14 years


B.A. in English, College of the Holy Cross
M.A. in English Literature, Boston College



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