Analyst Profile

Jim Murphy

Jim Murphy

Sr Director Analyst

22 years at Gartner ,  21 years industry experience
Boston, MA USA


Roles and Responsibilities

Jim Murphy is a Research Director concentrating on technology supporting the key initiatives of legal and compliance leaders. Mr. Murphy advises legal and compliance leaders on improving collaboration and knowledge management, ensuring digital dexterity, automating and improving legal processes while mitigating risks.

Areas of Coverage

  • Digital Workplace
  • Digital Workplace

Background

Previous Experience

Mr. Murphy has served Gartner clients in various roles while bringing hands-on experience to his position. As research director in Gartner's Digital Workplace group, Mr. Murphy advised clients and conducted research on building effective employee portal and intranet strategies. He worked across the Gartner organization to apply enterprise architecture principles and practices to the Digital Workplace initiatives. In addition, Mr. Murphy advised clients and conducted research on Web Content Management and Portals as they evolved to support digital business. Mr. Murphy led the effort to identify and define the market for Digital Experience Platforms (DXP). With AMR Research, Mr. Murphy advised clients on knowledge management, collaboration, content management, enterprise search and portals. He worked with software vendors on marketing and product strategies, tracking trends to assess the competitive landscape. He was instrumental in developing AMR Research's customer portal and many of the firm's internal knowledge management practices. Having worked at AMR Research since 1996, Mr. Murphy has held various positions in the IT, marketing, editorial and research departments. As Director of Publications, he was responsible for building the company's content management strategy, including the design, creation, editing, publishing and distribution of thousands of print and electronic reports and articles per year. Prior to joining AMR Research, Mr. Murphy taught English literature at several New England colleges and secondary schools. Mr. Murphy has written and published many articles on a broad range of technology topics, and has been quoted in numerous trade and top-tier publications, including The Wall Street Journal, The New York Times, The Boston Globe, Financial Times and Reuters.

Professional Background

AMR Research, Research Director, Knowledge and Content Management, 14 years

Education

B.A. in English, College of the Holy Cross
M.A. in English Literature, Boston College

Languages

English

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