Analyst Profile

Bill Swanton

Bill Swanton

VP Distinguished Analyst

23 years at Gartner ,  40 years industry experience
Boston, MA USA

Roles and Responsibilities

Bill Swanton came to Gartner through the AMR Research acquisition and brings more than 34 years of enterprise manufacturing expertise to his role as VP and Distinguished Analyst. Mr. Swanton covers application strategy and the business value of IT, including IT benefit realization techniques used by Fortune 1000 companies to expand the value they receive from their ERP and other application investments. Recent areas of focus have been enterprise agile governance and budgeting, product management of applications, Pace-Layered Application Strategy, and application organization maturity (ITScore). Mr. Swanton has also analyzed the high-tech and discrete industries, with a specific focus on how brand owners, contract manufacturers and other suppliers manage global demand-driven supply networks (DDSNs). His tenure at AMR Research enabled him to work in a variety of roles at the company. He built the manufacturing strategies service from a single analyst to a team of vertical-industry specialists covering aerospace and defense, automotive, chemical, CPG, high tech, and life sciences. In this role, he led the development of the firm's REPAC model of manufacturing processes. Mr. Swanton also launched AMR Research's product life cycle management (PLM) coverage in 1997 and continues to follow its role in the larger enterprise architecture.

Areas of Coverage

  • Business Process Management
  • Enterprise Business Applications & ERP


Previous Experience

Prior to his many roles with AMR Research, Mr. Swanton held numerous product marketing and IT positions and gained experience within the manufacturing software, controls, and automation system markets. He worked in the manufacturing systems division of Kronos. He also worked for ITP Group and its MainStream subsidiary in various consulting and product marketing roles. Mr. Swanton began his career at the C.S. Draper Laboratory as a systems engineer and software development team leader.

Professional Background

C.S. Draper Laboratory, Member of Technical Staff, 3 years
Kronos, Industry Marketing Manager, 3 years
MainStream Software/ITP Boston, Director of Product Marketing, 10 years


B.S., Physics, Rensselaer Polytechnic Institute
M.S., Computer Science, Rensselaer Polytechnic Institute