Roles and Responsibilities

Craig Roth is a Research Vice President within the Tech and Service Providers organization. He leads Gartner's research into technology user behavior and its influence on user experience (UX). This research optimizes product adoption, user driven sales and user influenced growth strategies in order to reduce churn rates. He created Gartner's User Technology Adoption Readiness Index, a multicountry, cross-industry benchmark that provides insight into technology user adoption and resistance. Mr. Roth also assists with tech go-to-market, messaging, and differentiation. From a technology/market perspective he is the forecast and market share lead for digital workplace, which includes cloud office (Microsoft 365 and Office 365), workspace collaboration tools (such as Microsoft Teams and Slack), content services, and the future of work. He is also engaged in special research projects around the Democratization of Technology, the future of work, remote and hybrid work, and Enterprise Attention Management (an enterprise-wide response to information overload).