Analyst Profile

Chris Howard

VP Distinguished Analyst

13 years at Gartner , 28 years industry experience
CT USA

Roles and Responsibilities

Chris Howard is a Chief of Research for Gartner's CIO Research group. In that role, Mr. Howard ensures that Gartner meets the general and industry-specific needs of CIOs, with emphasis on both technical and business leadership. He also serves on the Senior Content Leadership Board at Gartner where he is responsible for the development of advice for CEOs, boards of directors, and cross-functional teams. In that capacity, he interacts regularly with CEOs and other senior executives at the world's largest enterprises. He has led various special projects for Gartner, including serving as global chair for Symposium/ITxpo and directing major research initiatives across the company.

Areas of Coverage

IT Management

Chris Howard's Recent Gartner Activity

Latest Research

Demystifying Digital Business for Oil and Gas Leaders
17-Apr-2018
2018 CIO Agenda: A Canada Perspective
12-Apr-2018
The #DigitalSociety Requires a Digital Social Contract
27-Mar-2018

On-Demand & Upcoming Webinars

The 2018 CIO Agenda: Mastering the New Job of the CIO (Americas)
12 December 2017

Background

Previous Experience

Mr. Howard has been involved in multiple areas of technology as a consultant, teacher, developer, architect and analyst. His experience covers enterprise application architecture, program management, multimedia and training. At U.S. Bank, he was responsible for development framework architecture, branch renewal and emerging technology. Prior to joining the bank, he owned his own company specializing in technology applications for multimedia and performance.

Professional Background

Burton Group, VP and Research Director, Executive Advisory Program, 5 years
Silverstreet Productions, Owner, 10 years
US Bank, VP, Information Delivery and Payment Systems, 5 years

Industry Awards/Accolades

Gartner Thought Leadership Award: 2012, 2013, 2016, 2018

Education

BMus and MMus, McGill University, Montreal
DMA, University of British Columbia

Languages

English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

23 Jul 2018
Panel Discussion: Emerging Trends in Customer Service & Support Technology EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels. In this unique panel discussion style webinar, Principal Executive Advisor Pete Slease will moderate a conversation with Gartner Research Directors Jim Davies and Nadine LeBlanc on emerging trends in customer service and support technology. Our aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers' needs. During this session, you can also ask the panelists your questions on this topic.
23 Jul 2018
Build and Deploy Business Models and Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Business models and strategy are mutually complementary, essential tools for navigating the landscape of digital business. Yet many enterprises have weak or nonexistent strategy and very few have documented their business models. This webinar addresses the respective structures and roles of business models and strategy. You will receive insights into how CIOs and IT leaders can build and deploy business models and strategy to chart a path to the enterprise's digital destination.