8 years at Gartner
12 years industry experience
Roles and Responsibilities
Johanna Stjerna is a Senior Research Analyst in the Communication Service Provider group at Gartner. Her coverage is focused on new market opportunities, particularly new product offerings and innovation strategies, processes and initiatives. She also follows organizational structure, business strategy and general market trends to support the primary areas. Because communications service providers are in the midst of business transformation, her research covers topics related to changes in offerings, capability to produce new offerings and the success of these innovations. She works primarily with communications service providers, but her research can be applied to other service providers, vendors and end-user organizations.
Areas of Coverage
- Networking & Communications Services
Johanna Stjerna's Recent Gartner Activity
Report Highlight for Market Trends: CSPs Are Deviating From Connectivity-Centric Offerings to Platform-Based IoT Solutions
Market Trends: CSPs Are Deviating From Connectivity-Centric Offerings to Platform-Based IoT Solutions
Report Highlight for Market Trends: CSP Consumer Customer Experience, 2016
Prior to joining Gartner, Ms. Stjerna conducted market research in Finland, studying several areas, such as ERP, CRM, innovation and HR. Prior to that, she worked for an information management software company called Kronodoc. She was a project manager for customer implementations and advised customers with their information management process.
Kronodoc, Solution Consultant & Project Manager, 5 years
Market-Visio, Research Analyst, 4 years
M.S., Industrial Engineering and Management, Helsinki University of Technology (currently Aalto University)
M.S., Strategy, Innovation and Management Control, Vienna University of Economics and Business (WU)