Analyst Profile

George Spafford

George Spafford

Research Director

8 years at Gartner ,  28 years industry experience

Roles and Responsibilities

George Spafford is a Research Director for Gartner, covering DevOps, technical change and release management, in addition to the use of bimodal IT and the pace-layered application strategy. His publications include hundreds of articles and numerous books on IT service improvement, as well as co-authorship of "The Phoenix Project," "The Visible Ops Handbook" and "Visible Ops Security."

Areas of Coverage

  • IT Operations


Previous Experience

Prior to joining Gartner, Mr. Spafford consulted on ITIL, IT strategy, information security and overall IT service improvement. Mr. Spafford holds an M.B.A. from Notre Dame, a B.A. in materials and logistics management from Michigan State University and an honorary degree from Konan Daigaku in Japan. He is a certified ITIL Expert, a TOCICO Jonah and a Certified Information Systems Auditor (CISA). He is a current member of the IIA, ISACA, ITPI, ITSMF and TOCICO.

Professional Background

Cognizant Technology Solutions, Senior Manager, 1 year
Pepperweed Consulting, Principal Consultant, 3 years
Spafford Global Consulting, Founder, 4 years


B.A., Materials and Logistics, Michigan State University
Certificate in Asian Studies - Japan, Michigan State University
Honorary Degree, Konan Daigaku
M.B.A., University of Notre Dame