Analyst Profile

Gavin Tay

Gavin Tay

Research Director

7 years at Gartner ,  21 years industry experience

Roles and Responsibilities

Gavin Tay is a Research Director in Gartner Research and a member of the Digital Workplace team. His research focuses on global digital workplace programs, smart buildings and the cloud office (such as Microsoft Office 365 and G Suite), in addition he advises clients on enterprise strategies to enable new, more effective ways of working, to raise employee engagement and agility, and to use consumer-oriented styles and technologies. With more than 20 years of industrial experience in enterprise/web content management, knowledge management, collaboration and digital experience platforms, Mr. Tay is acquainted with the challenges faced by CIOs, business IT management and architect teams in the adoption, governance, migration and integration of these technologies. He also has been instrumental in optimizing complex content migration projects and advising numerous large multinational organizations particularly in the government, telecommunications and financial sectors. He is frequently sought after around the world for his keen understanding of pragmatic strategies and best practices that solve real business issues when successfully delivering such initiatives. Mr. Tay is based in Singapore.

Areas of Coverage

  • Digital Workplace


Previous Experience

When Mr. Tay joined Gartner in 2010, he brought with him a wealth of hands-on expertise, having worked with several admired technology organizations. He was an IBM Certified Senior Practitioner, Open Group Master Certified and Technology Architect for IBM Software Group. In this capacity, he played a pivotal role in assisting IBM's broad client base in conceptualizing their portal and service-oriented architecture solutions. Mr. Tay has also written for several journals on "socially translucent systems" and contributed technical articles to high-visibility trade publications. Driven by his passion, he was also a regular speaker at technology seminars internationally and undertook periodic competitive product evaluations to ensure that organizations are kept abreast of the latest developments in the industry. Prior to joining IBM in 2004, Mr. Tay was with Borland Software as an Architect Evangelist. He kicked off his career with the Defense Agency as an e-commerce Software Engineer, which was where he embarked on the government's first e-commerce, B2B, B2C and B2E initiative.

Professional Background

Borland Software, Architect Evangelist, 4 years
IBM, Technology Architect, 6 years

Industry Awards/Accolades

Open Group Master Certified Professional


B.Sc. (Upper Hons.), Computing and Information Systems, Oxford, U.K.


Chinese - Mandarin