Analyst Profile

Karen A. Hobert

Karen A. Hobert

Research Director

5 years at Gartner ,  30 years industry experience

Roles and Responsibilities

Karen A. Hobert is a Digital Workplace Content & Insights Research Director, with deep expertise in enterprise content services (ECM), EFSS, knowledge management and social collaboration and communications technologies. Ms. Hobert brings a 25-year career in digital workplace and content technologies to Gartner Research. She has strong practical and operational strategy experience with content services, communications, collaboration and knowledge management capabilities. Her past work includes delivering a wide range of digital workplace efforts, from topics as broad as developing high-level strategies for implementing an enterprise content and collaboration platforms to ones as discrete as building a business case for cloud-based content services. Ms. Hobert has extensive working knowledge of content services, communications and social collaboration technologies and markets. Additional areas of expertise include information security and risk management, content risk and compliance, collaborative application design, and web development platforms. She is a contributor to numerous market analysis reports, articles and white papers on content management, communications and collaboration. Ms. Hobert is education-focused and has developed courses and workshops on digital workplace technologies, including programming and deploying web-based business process applications.

Areas of Coverage

  • Digital Workplace

Karen A. Hobert's Recent Gartner Activity

Latest Research


Previous Experience

Prior to joining Gartner, Ms. Hobert was a market research analyst for communications, collaboration, content and social technologies at Burton Group, where she delivered numerous reports on the IT market and technology best practices. Before that, she managed a successful collaboration application development and software consulting business for more than 15 years and developed messaging and collaboration services for Lotus Development's Notes division in the early 1990s.

Professional Background

Burton Group, Research Analyst, 3 years
Lotus Development, Education Specialist - Lotus Consulting, 4 years
Top Dog, President, 10 years


B.A., Art History, Boston University
Completed postgraduate programs in software programming and computer-aided design