Analyst Profile

Misako Sawai

Misako Sawai

Principal Analyst

8 years at Gartner , 12 years industry experience
Japan

Roles and Responsibilities

Misako Sawai is a Research Analyst in Gartner Japan, with a primary focus on the IT services market forecast and market share analysis.

Misako Sawai's Recent Gartner Activity

Latest Research

Market Share Analysis: IT Services, Worldwide, 2018
03-May-2019
Market Share: IT Services, 2018
08-Apr-2019
Forecast: IT Services, Worldwide, 2017-2023, 1Q19 Update
28-Mar-2019

Background

Previous Experience

Prior to joining Gartner, Misako Sawai was a consultant of SAP FI implementation and maintenance.

Professional Background

NTT Data Solfis, Associate, 5 years

Education

Master of Demography, Australian National University

Languages

English
Japanese

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15 May 2019
The Gartner Supply Chain Top 25 for 2019 This research unveils the 15th annual global Supply Chain Top 25. It highlights the advanced practices and capabilities of leading companies that CSCOs and supply chain leaders can adopt and adapt to compete with the best in the world.
18 April 2018
Demand Planning Maturity Assessment Guide for Supply Chain Planning Leaders Understanding the current state is a vital first step in demand planning maturity advancement and process transformation. Supply chain leaders can use this guide to plan for the demand planning maturity assessment in their business.

18 June 2019
How to Fulfill Your Customers? Rising Service Expectations EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00
Customer behavior has changed dramatically over the years. A recent Gartner study indicates that 87% of customers attempt to self-serve before picking up the phone. A majority of those customers first consult third-party sources like Google, blogs, Facebook, and Twitter. When it comes to post-sale support, customers may not start their journeys in company-owned channels (website, email, web chat, phone, mobile app, etc.), but they end up there. This shift in behavior, along with powerful advances in technology, continues to increase and change customers? expectations of ?customer service.? In this complimentary webinar, we explore how you can meet your customers? expectations for outstanding service.

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18 June 2019
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