Analyst Profile

Robert Hetu

VP Analyst

10 years at Gartner , 30 years industry experience
TN USA

Roles and Responsibilities

Robert Hetu is a VP Analyst and KI Leader with the Gartner Retail Industry Services team. His responsibilities involve tracking the technology markets and trends impacting the broad-based retail merchandising and planning areas. Mr. Hetu is an expert in the areas of brand, vendor and assortment management, merchandise planning, allocation, and replenishment.

Robert Hetu's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

The Gartner 2021 CIO Agenda: 5 Retail Digital Business Acceleration Trends
15 January 2021

Background

Previous Experience

Prior to joining Gartner, Mr. Hetu's industry experience spans 28 years with leading retailers and manufacturers such as Macy's, VF Corp. and Kmart, as well as retail dot-com organizations in senior merchandising positions. As VP of Vendor Collaboration for Macy's, he was directly responsible for building stronger business relationships with key brands through use of technology and business process improvement focused on the areas of assortment management, replenishment, business intelligence and vendor performance scorecards. Previous experience includes extensive replenishment, planning and store management positions within Macy's and Kmart; general merchandise director for a dot-com company; as well as retail support and vendor-managed inventory with two major manufacturers.

Professional Background

Macy's Merchandising Group, VP - Vendor Collaboration, Replenishment & Size Analysis, 6 years
Pillowtex Corp., VP - Performance Improvement, 6 years
VF Corp., Retail Floor Space Management Team, 2 years

Industry Awards/Accolades

1998: VICS CPFR Collaborative Planning, Forecasting and Replenishment Guidelines participant and co-author
2003: Macy's Top Performer, Warehouse Replenishment Team
2006: Macy's Star Award, Merchandising Systems Support Team

Education

B.S., Business Administration and Finance, Jacksonville State University

Languages

English

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29 November 2021
Transform Your IT Operating Model to Accelerate Digital Business Initiatives EST: 10:00 a.m. | GMT: 15:00

Every entity wants to leverage digital to create new value, competitive advantage, happier customers and constituents, and drive growth. To do that requires transforming your I&T and enterprise operating model, yet, according to a recent Gartner survey, only 15% have this model today. So, what actions should CIOs take to accelerate digital transformation and close the gaps within existing I&T operating models? This complimentary webinar will help you overcome key operating model transformation challenges, and improve how you measure and communicate transformation benefits.

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29 November 2021
Ransomware Attacks: Prepare, Plan and Respond EST: 11:00 a.m. | GMT: 16:00
Nearly 95% of ransomware attacks are preventable, still ransomware continues to cause massive disruption to organizations. What starts as a threat becomes a technology issue, then a business risk issue, and eventually a decision-making and communications issue at the board level. So, do you pay the ransomware or not? More importantly, how do you keep from reaching that point? Join this complimentary webinar as a panel of Gartner experts looks at how you should prepare for a ransomware attack, the common failure points, and how the business should respond to an attack.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Analyst Profile

Robert Hetu

VP Analyst

Roles and Responsibilities

Robert Hetu's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Industry Awards/Accolades

Education

Languages

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