9 years at Gartner
29 years industry experience
Roles and Responsibilities
Robert Hetu is a Research Director with the Gartner Retail Industry Services team. His responsibilities involve tracking the technology markets and trends impacting the broad-based retail merchandising and planning areas. Mr. Hetu is an expert in the areas of brand, vendor and assortment management, merchandise planning, allocation, and replenishment.
Areas of Coverage
Robert Hetu's Recent Gartner Activity
Prior to joining Gartner, Mr. Hetu's industry experience spans 28 years with leading retailers and manufacturers such as Macy's, VF Corp. and Kmart, as well as retail dot-com organizations in senior merchandising positions. As VP of Vendor Collaboration for Macy's, he was directly responsible for building stronger business relationships with key brands through use of technology and business process improvement focused on the areas of assortment management, replenishment, business intelligence and vendor performance scorecards. Previous experience includes extensive replenishment, planning and store management positions within Macy's and Kmart; general merchandise director for a dot-com company; as well as retail support and vendor-managed inventory with two major manufacturers.
Macy's Merchandising Group, VP - Vendor Collaboration, Replenishment & Size Analysis, 6 years
Pillowtex Corp., VP - Performance Improvement, 6 years
VF Corp., Retail Floor Space Management Team, 2 years
1998: VICS CPFR Collaborative Planning, Forecasting and Replenishment Guidelines participant and co-author
2003: Macy's Top Performer, Warehouse Replenishment Team
2006: Macy's Star Award, Merchandising Systems Support Team
B.S., Business Administration and Finance, Jacksonville State University