7 years at Gartner
8 years industry experience
Stamford, CT USA
Roles and Responsibilities
Jenny Sussin is a Research Vice President within the IT Leaders & Tech Professionals team which focuses on applications that the customer experience. Ms. Sussin predominantly focuses on social CRM and the next generation of customers.
Areas of Coverage
- Customer Relationship Management
Jenny Sussin's Recent Gartner Activity
To the Point: Prepare for the Next Generation of Customers, Today
15 November 2017
The 10 Habits of Successful Customer-Centric Organizations
06 February 2018
On-Demand & Upcoming Webinars
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College