6 years at Gartner
7 years industry experience
Stamford, CT USA
Roles and Responsibilities
Jenny Sussin is a Research Vice President within the IT Leaders & Tech Professionals team which focuses on applications that the customer experience. Ms. Sussin predominantly focuses on social CRM and the next generation of customers.
Areas of Coverage
- Customer Relationship Management
Jenny Sussin's Recent Gartner Activity
CIOs Drive Business Performance by Understanding the Customer Life Cycle
06 January 2017
What Are Customer Expectations for Privacy?
01 March 2017
The 10 Habits of Customer-Centric Organizations
07 June 2017
On-Demand & Upcoming Webinars
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College