7 years at Gartner
8 years industry experience
Stamford, CT USA
Roles and Responsibilities
Jenny Sussin is the Managing Vice President for Sales and Customer Experience research within the IT leaders organization.
Areas of Coverage
- Customer Relationship Management
Jenny Sussin's Recent Gartner Activity
To the Point: Prepare for the Next Generation of Customers, Today
15 November 2017
The 10 Habits of Successful Customer-Centric Organizations
06 February 2018
On-Demand & Upcoming Webinars
Prior to becoming the MVP, Ms. Sussin was a Research Vice President at Gartner covering customer experience, social CRM, and the next generation of customers. Prior to joining Gartner, she worked for IBM where she was directly responsible for managing the concept, development and execution of social media strategy for IBM's largest customer event.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College