Group Vice President
12 years at Gartner, 15 years' experience
Location: Stamford, CT USA | Language(s): English
Roles and Responsibilities
Jenny Sussin is the Group VP for Gartner's Sales & Customer Service Practice. In this role, she is responsible for leading our R&A team in equipping Sales and Customer Service & Support leaders with the insights they need to succeed in their role today, and build out the functions of tomorrow.
Prior to leading the Sales & Customer Service practice, Jenny was a Practice VP in our HR practice where she was responsible for building out our analyst research pillar. Prior to moving into the HR practice, Jenny served in several leadership roles in our ITL practice including Practice VP of Employee Experience Technology and Managing VP of the Customer Experience & Sales research team. In the first leg of her Gartner journey, Jenny was a Research Vice President at Gartner covering customer experience, social CRM, and the next generation of customers. Pre-Gartner, she worked for IBM where she was directly responsible for managing the concept, development and execution of social media strategy for IBM's largest customer event.
- IBM, Social Business Lead - Information On Demand Conference, 2 years
- B.A., Communications/PR, Marist College
RESEARCH BY THIS ANALYST More
08 April 2020Presentation for ‘CIOs: Make Your Mark on the Customer Experience Initiative’
08 April 2020CIOs: Make Your Mark on the Customer Experience Initiative
13 December 2018Predicts 2019: CRM Customer Service and Support