Analyst Profile

Jenny Sussin

Jenny Sussin

Managing VP

7 years at Gartner ,  8 years industry experience
Stamford, CT USA

Roles and Responsibilities

Jenny Sussin is a Research Vice President within the IT Leaders & Tech Professionals team which focuses on applications that the customer experience. Ms. Sussin predominantly focuses on social CRM and the next generation of customers.

Areas of Coverage

  • Customer Relationship Management


Previous Experience

Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.

Professional Background

IBM, Social Business Lead - Information On Demand Conference, 2 years


B.A., Communications/PR, Marist College