Previous Experience

Prior to leading the Sales & Customer Service practice, Jenny was a Practice VP in our HR practice where she was responsible for building out our analyst research pillar. Prior to moving into the HR practice, Jenny served in several leadership roles in our ITL practice including Practice VP of Employee Experience Technology and Managing VP of the Customer Experience & Sales research team. In the first leg of her Gartner journey, Jenny was a Research Vice President at Gartner covering customer experience, social CRM, and the next generation of customers. Pre-Gartner, she worked for IBM where she was directly responsible for managing the concept, development and execution of social media strategy for IBM's largest customer event.

Professional Background

• IBM, Social Business Lead - Information On Demand Conference, 2 years

Education

• B.A., Communications/PR, Marist College