6 years at Gartner
7 years industry experience
Stamford, CT USA
Roles and Responsibilities
Jenny Sussin is a Research Vice President within ITL focused on applications which the customer experience. Ms. Sussin predominantly focuses on social CRM and the next generation of customers.
Areas of Coverage
- Customer Relationship Management
Jenny Sussin's Recent Gartner Activity
Maverick* Research: The Disappearing Customer
Five Things to Know About the Next Generation of Customers
The Gartner CRM Vendor Guide, 2017
How to Manage a "Selfie-Centered" Workforce
14 December 2016
CIOs Drive Business Performance by Understanding the Customer Life Cycle
06 January 2017
What Are Customer Expectations for Privacy?
01 March 2017
On-Demand & Upcoming Webinars
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College