6 years at Gartner
7 years industry experience
Stamford, CT USA
Roles and Responsibilities
Jenny Sussin is a Research Director in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.
Areas of Coverage
- Customer Relationship Management
Jenny Sussin's Recent Gartner Activity
The Gartner CRM Vendor Guide, 2017
Alternative Channels for Engaging Customers of the Future
Cool Vendors in CRM Customer Service and Support, 2017
How to Manage a "Selfie-Centered" Workforce
14 December 2016
CIOs Drive Business Performance by Understanding the Customer Life Cycle
06 January 2017
What Are Customer Expectations for Privacy?
01 March 2017
On-Demand & Upcoming Webinars
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College