Analyst Profile

Lisa Pierce

Lisa Pierce

Managing VP

7 years at Gartner ,  23 years industry experience

Roles and Responsibilities

Lisa Pierce is the Managing Vice President of the Enterprise Network Systems and Services research team, which is part of the Information Technology Leadership organization in Gartner Research. She manages a global team that focuses on managed and transport-centric landline and mobile, voice and data network services; data center switching and local area networks; routing, ADC, NFV and SD-WAN technologies; and SIP trunks, IP telephony and unified communications. She is an expert on emerging enterprise-class telecom/network services, including telecom cloud, SIP trunking and unified communications services (particularly hosted UC, collaboration/conferencing and FMC services), broadband access, 3G and 4G services, managed network services, next-generation network and performance management, and switched Ethernet (VPLS) and MPLS services.

Areas of Coverage

  • Networking & Communications Services


Previous Experience

Prior to joining Gartner in 2011, Ms. Pierce was the founder and president of Strategic Networks Group. She has also held senior research leadership positions at Forrester Research and Giga Information Group, which included serving as the chair of Giga's Research Fellows and as a research leader of the company's telecommunications and network research practice. While at Giga/Forrester, Ms. Pierce was named by industry watchers as a Top Ten IT Analyst twice. Prior experience includes extensive consulting on network signaling protocols. Her career in networks began at AT&T, where she led market research, large-scale simulation/forecasting efforts, R&D and product management initiatives that introduced entirely new classes of business services to the world. For this work, her team was awarded four patents. Across the globe, these services still generate billions of dollars of revenue today.

Professional Background

Forrester Research, Vice President, 5 years
Giga Information Group, Research Leader and Chair of Giga Research Fellows, 5 years
Strategic Networks Group, President, 3 years

Industry Awards/Accolades

Twice named as a Top Ten Industry Analyst by Advertising Age


B.A., Pre-Law, Gordon College
M.B.A., Marketing and Statistical Modeling, Willamette University



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