Analyst Profile

Gyanee Dewnarain

Research VP

6 years at Gartner , 12 years industry experience
United Kingdom

Roles and Responsibilities

Gyanee Dewnarain is a Research VP covering communications enabled digital business. In particular, Ms. Dewnarain focuses on the digital transformation of technology and service providers, the digital business model innovation and monetization strategies (with a focus on the platform business model), the disruptive trends in the enterprise communications market such as cPaaS, UCaaS, workstream collaboration, chatbots, VPAs and AI, the impact of the web giants such as Amazon, Google and Facebook and other OTT players on the enterprise communications market, the new end-user cases that leverage communication-enabled business processes, and the trends around microservices, API integration and API business models. In addition, she also looks at digital customer experience, next-generation contact center technologies and workflows, mobile UC and UCaaS.

Areas of Coverage

Networking & Communications Services

Gyanee Dewnarain's Recent Gartner Activity

Latest Research

SWOT: Slack, Worldwide
06-Oct-2017
Report Highlight for Market Trends: Four CSP Implementations of the Platform Business Model
25-Jul-2017
Market Insight: Largest European CSPs Are Shifting Their Strategy
06-Jul-2017

Background

Previous Experience

Prior to joining Gartner, Ms. Dewnarain was Marketing Director for LiMo Foundation (later Tizen), a CSP-led consortium. As part of her role in LiMo, Ms. Dewnarain investigated alternative service strategies for Tier 1 operators and equally engaged in developer marketing. Earlier, she worked as product marketing manager for Carrier IQ, which provides business intelligence solutions to CSPs. Before her role in Carrier IQ, Ms. Dewnarain worked as field marketing manager for the smart card manufacturer Gemalto, where she was responsible for introducing SIM-based solutions, such as mobile TV, contactless payment and contactless ticketing to CSPs in North Europe. Ms. Dewnarain started her career as a telecom engineer in Alcatel, where she helped design services for emerging markets.

Professional Background

Alcatel, Telecom Engineer, 1 year
Gemalto, Field Marketing Manager, 3 years
LiMo Foundation, Marketing Director, 3 years

Industry Awards/Accolades

Recipient of the prestigious Chevening Scholarship
Winner of the Alcatel-ITU youth initiative

Education

M.Sc., Telecommunications (with distinction), UCL

Languages

English
French
Indian - Hindi

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3 October 2017
Top 10 Strategic Technology Trends for 2018 The intelligent digital mesh is a foundation for future digital business and its ecosystems. To create competitive advantage, enterprise architecture and technology innovation leaders must evaluate these top trends to identify opportunities that their organizations can exploit.
29 September 2017
Maverick* Insights Drive Creative Destruction of Business as Usual: A Gartner Trend Insight Report Digitalization's pace and scale subverts conventional business thinking with constant "creative destruction." Faced with such turmoil, IT and business leaders must think and act in unconventional ways for their organizations to thrive. (Maverick research exposes unconventional thinking and advice.)

24 Oct 2017
Monetizing Public Cloud Opportunities in China, Russia and India EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 All IT markets are directly or indirectly disrupted by Cloud Services. Gartner predicts that through 2020 the Cloud shift will grow to $216 Billion. The magnitude of the cloud shift varies by market segment and geographic region. With this shift, incumbent infrastructure providers are exploring ways to defend their traditional business model. In this session, we'll provide Business Unit leaders at IT providers guidance on how they can benefit from the cloud shift in emerging markets.
25 Oct 2017
Drive Employee Adoption of New Supply Chain Technology EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 Supply chain technology is changing rapidly as supply chains grow more complex and digital. Supply chain leaders often overestimate their ability to implement change. What actually drives SC employees to adapt to change is different from what SC leaders perceive leads to adoption. However, change management activities are not given the level of priority needed to gain employees' true commitment. Get the insights you need to manage change and to engage your employees in SC technology transformations.