Analyst Profile

Gyanee Dewnarain

Research VP

7 years at Gartner , 13 years industry experience
United Kingdom

Roles and Responsibilities

Gyanee Dewnarain is a Research VP covering communications enabled digital business. In particular, Ms. Dewnarain focuses on the digital transformation of technology and service providers, the digital business model innovation and monetization strategies (with a focus on the platform business model), the disruptive trends in the enterprise communications market such as cPaaS, UCaaS, workstream collaboration, chatbots, VPAs and AI, the impact of the web giants such as Amazon, Google and Facebook and other OTT players on the enterprise communications market, the new end-user cases that leverage communication-enabled business processes, and the trends around microservices, API integration and API business models. In addition, she also looks at digital customer experience, next-generation contact center technologies and workflows, mobile UC and UCaaS.

Areas of Coverage

Networking & Communications Services

Gyanee Dewnarain's Recent Gartner Activity

Latest Research

Forecast: Unified Communications, Worldwide, 2015-2022, 2Q18
29-Jun-2018
Market Guide for Communications Platform as a Service
31-May-2018
Cool Vendors in Unified Communications and Collaboration
08-May-2018

Background

Previous Experience

Prior to joining Gartner, Ms. Dewnarain was Marketing Director for LiMo Foundation (later Tizen), a CSP-led consortium. As part of her role in LiMo, Ms. Dewnarain investigated alternative service strategies for Tier 1 operators and equally engaged in developer marketing. Earlier, she worked as product marketing manager for Carrier IQ, which provides business intelligence solutions to CSPs. Before her role in Carrier IQ, Ms. Dewnarain worked as field marketing manager for the smart card manufacturer Gemalto, where she was responsible for introducing SIM-based solutions, such as mobile TV, contactless payment and contactless ticketing to CSPs in North Europe. Ms. Dewnarain started her career as a telecom engineer in Alcatel, where she helped design services for emerging markets.

Professional Background

Alcatel, Telecom Engineer, 1 year
Gemalto, Field Marketing Manager, 3 years
LiMo Foundation, Marketing Director, 3 years

Industry Awards/Accolades

Recipient of the prestigious Chevening Scholarship
Winner of the Alcatel-ITU youth initiative

Education

M.Sc., Telecommunications (with distinction), UCL

Languages

English
French
Indian - Hindi

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

16 Jul 2018
Prioritize IT Spending to Maximize Opportunities EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 CIOs and IT organizations are struggling to prioritize spending. As a result, they risk missing out on digital business opportunities. IT needs a new way of partnering with the business for digital business initiatives. In this webinar, we examine radical successes of Gartner clients to demonstrate alternative ways to prioritize the portfolio and maximize the value of available spending.
16 Jul 2018
Achieve Self-Service Analytics at Scale EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Many have embraced self-service data and analytics, but the success of implementations varies. This webinar will provide best practices and lessons learned to evolve your approach in a way that facilitates self-service at scale and eliminates self-serving methods.