Analyst Profile

Gyanee Dewnarain

Research VP

6 years at Gartner , 12 years industry experience
Staines-Upon-Thames, United Kingdom

Roles and Responsibilities

Gyanee Dewnarain is a Research VP covering communications enabled digital business. In particular, Ms. Dewnarain focuses on the digital transformation of technology and service providers, the digital business model innovation and monetization strategies (with a focus on the platform business model), the disruptive trends in the enterprise communications market such as cPaaS, UCaaS, workstream collaboration, chatbots, VPAs and AI, the impact of the web giants such as Amazon, Google and Facebook and other OTT players on the enterprise communications market, the new end-user cases that leverage communication-enabled business processes, and the trends around microservices, API integration and API business models. In addition, she also looks at digital customer experience, next-generation contact center technologies and workflows, mobile UC and UCaaS.

Areas of Coverage

Networking & Communications Services

Gyanee Dewnarain's Recent Gartner Activity

Latest Research

Market Insight: Largest European CSPs Are Shifting Their Strategy
06-Jul-2017
Market Trends: Four CSP Implementations of the Platform Business Model
30-Jun-2017
Choosing the Right API Pricing (and Funding) Model
27-Jun-2017

Background

Previous Experience

Prior to joining Gartner, Ms. Dewnarain was Marketing Director for LiMo Foundation (later Tizen), a CSP-led consortium. As part of her role in LiMo, Ms. Dewnarain investigated alternative service strategies for Tier 1 operators and equally engaged in developer marketing. Earlier, she worked as product marketing manager for Carrier IQ, which provides business intelligence solutions to CSPs. Before her role in Carrier IQ, Ms. Dewnarain worked as field marketing manager for the smart card manufacturer Gemalto, where she was responsible for introducing SIM-based solutions, such as mobile TV, contactless payment and contactless ticketing to CSPs in North Europe. Ms. Dewnarain started her career as a telecom engineer in Alcatel, where she helped design services for emerging markets.

Professional Background

Alcatel, Telecom Engineer, 1 year
Gemalto, Field Marketing Manager, 3 years
LiMo Foundation, Marketing Director, 3 years

Industry Awards/Accolades

Recipient of the prestigious Chevening Scholarship
Winner of the Alcatel-ITU youth initiative

Education

M.Sc., Telecommunications (with distinction), UCL

Languages

English
French
Indian - Hindi

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11 July 2017
Capitalizing on Your Business Ecosystems Economy: A Gartner Trend Insight Report Organizations are increasingly focusing outward on their business ecosystems to fuel innovation. To capitalize on these opportunities, CIOs must develop a proactive strategy for engaging in their business ecosystems, and select the right mix of business and technology to support this strategy.
7 July 2017
Forecast Alert: IT Spending, Worldwide, 2Q17 Update Gartner's forecast for 2017 worldwide dollar-valued IT spending growth has been revised up 1.0% to 2.4%, an increase from 0.3% in 2016. The constant-currency forecast is unchanged at 3.3% for 2017. Technology product management leaders should pay close attention to currency fluctuations in 2017.

24 Jul 2017
How to Build an Effective ITAM Policy EDT: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 14:00 Policies are important. They have far-reaching consequences in terms of budget, risk control and legal position. We discuss some pragmatic considerations to help you get your IT asset management (SAM) policy right.
26 Jul 2017
Enhance Your Data Governance Initiative With Information Stewardship Applications EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 New packaged solutions in support of information stewardship are emerging. CDOs and information stewards must look at the capabilities of these solutions to secure the right application investment.