Analyst Profile

Gyanee Dewnarain

Research VP

6 years at Gartner , 12 years industry experience
United Kingdom

Roles and Responsibilities

Gyanee Dewnarain is a Research VP covering communications enabled digital business. In particular, Ms. Dewnarain focuses on the digital transformation of technology and service providers, the digital business model innovation and monetization strategies (with a focus on the platform business model), the disruptive trends in the enterprise communications market such as cPaaS, UCaaS, workstream collaboration, chatbots, VPAs and AI, the impact of the web giants such as Amazon, Google and Facebook and other OTT players on the enterprise communications market, the new end-user cases that leverage communication-enabled business processes, and the trends around microservices, API integration and API business models. In addition, she also looks at digital customer experience, next-generation contact center technologies and workflows, mobile UC and UCaaS.

Areas of Coverage

Networking & Communications Services

Gyanee Dewnarain's Recent Gartner Activity

Latest Research

Report Highlight for Market Trends: Four CSP Implementations of the Platform Business Model
25-Jul-2017
Market Insight: Largest European CSPs Are Shifting Their Strategy
06-Jul-2017
Market Trends: Four CSP Implementations of the Platform Business Model
30-Jun-2017

Background

Previous Experience

Prior to joining Gartner, Ms. Dewnarain was Marketing Director for LiMo Foundation (later Tizen), a CSP-led consortium. As part of her role in LiMo, Ms. Dewnarain investigated alternative service strategies for Tier 1 operators and equally engaged in developer marketing. Earlier, she worked as product marketing manager for Carrier IQ, which provides business intelligence solutions to CSPs. Before her role in Carrier IQ, Ms. Dewnarain worked as field marketing manager for the smart card manufacturer Gemalto, where she was responsible for introducing SIM-based solutions, such as mobile TV, contactless payment and contactless ticketing to CSPs in North Europe. Ms. Dewnarain started her career as a telecom engineer in Alcatel, where she helped design services for emerging markets.

Professional Background

Alcatel, Telecom Engineer, 1 year
Gemalto, Field Marketing Manager, 3 years
LiMo Foundation, Marketing Director, 3 years

Industry Awards/Accolades

Recipient of the prestigious Chevening Scholarship
Winner of the Alcatel-ITU youth initiative

Education

M.Sc., Telecommunications (with distinction), UCL

Languages

English
French
Indian - Hindi

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11 August 2017
2017 Hype Cycles Highlight Enterprise and Ecosystem Digital Disruptions: A Gartner Trend Insight Report Leading CIOs are engaged across and outside their enterprises to create new business opportunities and improve operational effectiveness. Gartner's 2017 Hype Cycle special report focuses on the biggest trends influencing technology-enabled businesses.
28 July 2017
Scaling Bimodal — Fusing IT With the Business: A Gartner Trend Insight Report Scaling bimodal enables organizations to transform their businesses by exploiting technology strategically. We offer research to help CIOs and IT leaders scale a bimodal approach to collaborate with the business, increase speed, agility and innovation; and deliver on digital business.

21 Aug 2017
IoT for Midsize Enterprises EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 IoT innovation can deliver growth and product improvement - two of the top business priorities cited by CEOs of midsize enterprises in a recent Gartner survey. However the IoT also poses challenges for midsize enterprises that may not be able to adopt the same technologies, vendors or strategies as larger organizations. In this webinar, we explore how midsize enterprises can exploit the IoT and how to navigate the complex technology, skills and business landscape it demands.
22 Aug 2017
Identify the Technology Trends You Need to Track EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 Enterprise architecture and technology innovation leaders are tasked with discerning the difference between the reality and the hype of disruptive technology trends. This webinar presents a model for identifying the technology trends to watch and those that may require response.