Analyst Profile

Bill Menezes

Sr Principal Analyst

8 years at Gartner , 7 years industry experience
CO USA

Roles and Responsibilities

Bill Menezes is Senior Principal Analyst with Gartner Research in the Sourcing, Procurement and Vendor Management group. Working with the Infrastructure and Communications Services team, Mr. Menezes is responsible for conducting research and supporting clients in areas that include mobile cellular services, wired and wireless LAN for the enterprise, managed mobility solutions and general satellite communications trends. This includes legacy and emerging technologies, pricing trends, RFP and contract proposal review.

Bill Menezes's Recent Gartner Activity

Latest Research

Vendor Rating: AT&T
07-Jan-2020
Predicts 2020: Digital Platforms Disrupt Infrastructure and Communications Services Market
19-Nov-2019
How to Promote Enterprise Wi-Fi Connectivity Against the Advent of 5G
19-Nov-2019

Background

Previous Experience

Prior to joining Gartner, he conducted competitive intelligence research for clients concentrated in the cable system operator sector, covering such areas as mobile and wireline broadband, B2B services, home automation and security.

Professional Background

Associated Press, Deputy Business Editor, 9 years
One Touch Intelligence, Senior Research Analyst, 1 year
Reed Business Information, Editor in Chief, 7 years

Education

William Allen White School of Journalism, University of Kansas

Languages

English

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4 December 2018
Top 25 North American Supply Chain Graduate University Programs, 2018 As supply chain roles require more business and technology expertise and masters' level supply chain programs proliferate, a re-evaluation of university partnerships is a must. Supply chain leaders can use these rankings to identify the programs best equipped to help them recruit the right talent.
13 November 2019
The Healthcare Supply Chain Top 25 for 2019 In its 11th year, the Healthcare Supply Chain Top 25 highlights supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their own operations.

24 February 2020
The Gartner for General Managers 2020 Agenda EST: 10:00 a.m. | GMT: 15:00
Technology general managers face a future of changing customer needs, competitive challenges and demand for new innovative solutions. How general managers prioritize, participate and provoke their organization forward are critical to success. The availability of new technologies and the continued transition to service-based business models require general managers to be leaders as well as chief product managers. In this complimentary IT services webinar, we break down the results of the Gartner for General Managers 2020 survey of more than 200 technology GMs and recommendations for how you can raise your performance.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
24 February 2020
Customer Service Essentials: Measuring Customer Effort EST: 11:00 a.m. | GMT: 16:00
Customer service and support leaders need to build the business case for measuring customer effort, which is the key metric behind becoming a world-class service organization. To build the case internally for measuring customer effort, customer service and support leaders must leverage the metric’s 3 key advantages: Predictive validity, actionability and relatability. Join this complimentary Gartner webinar to find out what drives customer effort, how to measure it, and how reducing it improves the customer service experience while shrinking your cost to serve.

Return to this web page to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Analyst Profile

Bill Menezes

Sr Principal Analyst

Roles and Responsibilities

Bill Menezes's Recent Gartner Activity

Latest Research

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

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