Analyst Profile

Colin Fletcher

Colin Fletcher

Research Director

6 years at Gartner ,  21 years industry experience

Roles and Responsibilities

Colin Fletcher focuses his research on how advances in the evolving practice of IT Operations Management (ITOM) can help Gartner clients continually drive greater business success while lowering costs and managing risk. His research is focused on all major ITOM disciplines and the market supporting them, with additional insight into the dynamic areas of DevOps, Application Release Automation (ARA), Artificial Intelligence for IT Operations (AIOps), and Continuous Configuration Automation (CCA). Additionally, Mr. Fletcher has previously served as Gartner's Lead Analyst covering BMC Software. Mr. Fletcher's research is informed by daily conversations with clients and thought leaders, as well as more than 16 years of IT practitioner experience (from service desk to admin to consultant), leadership experience (team, project and product management) and creative marketing experience (product and strategic) built at companies large and small, including Apple, HP, BMC Software, Motorola, IBM Global Services, Dell and several startups.

Areas of Coverage

  • IT Operations


Previous Experience

Prior to joining Gartner, Mr. Fletcher led various strategic product marketing and management efforts for Dell's Enterprise Solutions Group. While he worked on a number of products and projects, he notably led the development of a strategic marketing framework designed to integrate product management, product marketing and corporate marketing efforts to present a compelling, consistent vision for Dell enterprise solutions.

Professional Background

BMC Software, Solutions Marketing Manager - BMC Atrium, 5 years
Dell, Senior Enterprise Solutions Manager - Strategic Initiatives, 2 years
HP, Senior Product Marketing Manager - Application Performance Management, 1 year

Industry Awards/Accolades

Eagle Scout
Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Management v2 & v3
Microsoft Certified Systems Engineer (MCSE)


B.B.A., Management, University of Houston-Downtown, Outstanding Management Graduate, Dean's List (All Semesters)
M.B.A., Management, Jones Graduate School of Business, Rice University