Analyst Profile

Robert Naegle

Research VP

6 years at Gartner , 30 years industry experience
UT USA

Roles and Responsibilities

Robert Naegle is a Research VP focused on IT operations management and business value. Coverage areas include IT process automation, IT financial management tools, I&O business value communications and IT maturity via the ITScore for I&O leaders.

Areas of Coverage

IT Operations

Robert Naegle's Recent Gartner Activity

Latest Research

Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America
18-Jun-2018
Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Europe
14-Jun-2018
2018 Strategic Roadmap for I&O Automation
25-May-2018

On-Demand & Upcoming Webinars

Drive Business Value - Midsize Enterprise IT Leaders Must Demonstrate Contribution to Business Outcomes
03 January 2018

Background

Previous Experience

Mr. Naegle has 30 years of experience in numerous high-tech areas, including system management, networking, data warehousing, decision support, endpoint security, asset management, PC systems and healthcare management applications. He has worked extensively in the IT management markets with Landesk Software, Avocent and Intel. In addition, he developed decision support services, solutions and go-to-market strategies for data warehousing and business intelligence technologies while with Unisys. He has also worked with the major original equipment manufacturers on custom-designed telecommunications and networking technology designs.

Professional Background

Avocent, VP of Marketing, 5 years
Intel, Marketing Director, 6 years
Landesk Software, Sr. Director of Marketing/VP of Marketing, 6 years

Education

Honors Baccalaureate of Arts, University of Utah
M.B.A., Brigham Young University

Languages

English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

23 Jul 2018
Panel Discussion: Emerging Trends in Customer Service & Support Technology EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels. In this unique panel discussion style webinar, Principal Executive Advisor Pete Slease will moderate a conversation with Gartner Research Directors Jim Davies and Nadine LeBlanc on emerging trends in customer service and support technology. Our aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers' needs. During this session, you can also ask the panelists your questions on this topic.
23 Jul 2018
Build and Deploy Business Models and Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Business models and strategy are mutually complementary, essential tools for navigating the landscape of digital business. Yet many enterprises have weak or nonexistent strategy and very few have documented their business models. This webinar addresses the respective structures and roles of business models and strategy. You will receive insights into how CIOs and IT leaders can build and deploy business models and strategy to chart a path to the enterprise's digital destination.