Analyst Profile

Penny Gillespie

Penny Gillespie

Research VP

5 years at Gartner ,  28 years industry experience
Arlington, VA USA

Roles and Responsibilities

Penny Gillespie is a Vice President focused on digital commerce, which includes digital commerce platform technologies and mobile strategies for commerce with an emphasis on digital customer experience. Ms. Gillespie also focuses on digital personalization and payments as they pertain to digital commerce.

Areas of Coverage

  • Customer Relationship Management


Previous Experience

Prior to joining Gartner in 2012, Ms. Gillespie founded and managed Gillespie International, a consulting service providing insight to clients in the areas of mobile and online commerce, product development, market and product strategy, and financial supply chain automation. Earlier, she covered the e-finance space at Forrester Research and Giga Information Group with a focus on online banking, electronic billing and online payments, as well as mobile payments. She has published more than 225 articles. Over the years, she has held various roles in product and marketing management for such applications as global online banking, U.S. electronic bill presentment aggregation, and multi-application campus cards, as well as various financial analyst positions for budgeting, loan servicing and real estate management. Ms. Gillespie has diverse additional experience: CyberMark (Sallie Mae subsidiary), Senior Product Manager, 2 Sallie Mae, Systems Development Manager/Financial Systems Analyst/Liaison, 4 JCPenney, Real Estate Systems Manager/Analyst/Auditor, 9

Professional Background

Forrester Research/Giga Information Group, Senior Industry Analyst, 5 years
Gillespie International, Founder and President, 7 years
Integrion Financial Network/Visa Interactive, Product Manager, 4 years


B.S., Greensboro College, cum laude
M.B.A., The George Washington University