Analyst Profile
Penny Gillespie
VP Analyst
6 years at Gartner
,
29 years industry experience
Arlington, VA USA
Roles and Responsibilities
Penny Gillespie is a Vice President focused on digital commerce, which includes digital commerce platform technologies and mobile strategies for commerce with an emphasis on digital customer experience. Ms. Gillespie focuses on digital personalization. She also serves as the Lead Analyst for Salesforce and works to maintain consistent positions across multiple facets of research pertaining to Salesforce.
Areas of Coverage
- Customer Relationship Management
Penny Gillespie's Recent Gartner Activity
Latest Research
-
The Gartner Digital Commerce Vendor Guide, 2018
29-Aug-2018 -
12 Key Questions to Ask When Selecting a Digital Commerce Payment Vendor
22-Aug-2018 -
What's Hot in Digital Commerce
04-Jul-2018
-
Digital Business Requires Knowing Your Customer(s), Not Necessarily Owning Them
04 January 2018
On-Demand & Upcoming Webinars
Background
Previous Experience
Prior to joining Gartner in 2012, Ms. Gillespie founded and managed Gillespie International, a consulting service providing insight to clients in the areas of mobile and online commerce, product development, market and product strategy, and financial supply chain automation. Earlier, she covered the e-finance space at Forrester Research and Giga Information Group with a focus on online banking, electronic billing and online payments, as well as mobile payments. She has published more than 225 articles. Over the years, she has held various roles in product and marketing management for such applications as global online banking, U.S. electronic bill presentment aggregation, and multiapplication campus cards, as well as various financial analyst positions for budgeting, loan servicing and real estate management. Ms. Gillespie has diverse additional experience: 2 years as a Senior Product Manager in CyberMark (Sallie Mae subsidiary), 4 years as a Systems Development Manager/Financial System Analyst/Liaison in Sallie Mae, and 9 years as a Real Estate Systems Manager/Analyst/Auditor in JCPenney.
Professional Background
Forrester Research/Giga Information Group, Senior Industry Analyst, 5 years
Gillespie International, Founder and President, 7 years
Integrion Financial Network/Visa Interactive, Product Manager, 4 years
Education
B.S., cum laude, Greensboro College
M.B.A., The George Washington University
Languages
English
