Analyst Profile

Penny Gillespie

Research VP

6 years at Gartner , 29 years industry experience
Arlington, VA USA

Roles and Responsibilities

Penny Gillespie is a Vice President focused on digital commerce, which includes digital commerce platform technologies and mobile strategies for commerce with an emphasis on digital customer experience. Ms. Gillespie focuses on digital personalization. She also serves as the Lead Analyst for Salesforce and works to maintain consistent positions across multiple facets of research pertaining to Salesforce.

Areas of Coverage

Customer Relationship Management

Penny Gillespie's Recent Gartner Activity

Latest Research

What's Hot in Digital Commerce
04-Jul-2018
Critical Capabilities for Digital Commerce
06-Jun-2018
Magic Quadrant for Digital Commerce
05-Jun-2018

On-Demand & Upcoming Webinars

Digital Business Requires Knowing Your Customer(s), Not Necessarily Owning Them
04 January 2018

Background

Previous Experience

Prior to joining Gartner in 2012, Ms. Gillespie founded and managed Gillespie International, a consulting service providing insight to clients in the areas of mobile and online commerce, product development, market and product strategy, and financial supply chain automation. Earlier, she covered the e-finance space at Forrester Research and Giga Information Group with a focus on online banking, electronic billing and online payments, as well as mobile payments. She has published more than 225 articles. Over the years, she has held various roles in product and marketing management for such applications as global online banking, U.S. electronic bill presentment aggregation, and multiapplication campus cards, as well as various financial analyst positions for budgeting, loan servicing and real estate management. Ms. Gillespie has diverse additional experience: 2 years as a Senior Product Manager in CyberMark (Sallie Mae subsidiary), 4 years as a Systems Development Manager/Financial System Analyst/Liaison in Sallie Mae, and 9 years as a Real Estate Systems Manager/Analyst/Auditor in JCPenney.

Professional Background

Forrester Research/Giga Information Group, Senior Industry Analyst, 5 years
Gillespie International, Founder and President, 7 years
Integrion Financial Network/Visa Interactive, Product Manager, 4 years

Education

B.S., cum laude, Greensboro College
M.B.A., The George Washington University

Languages

English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

17 Jul 2018
Blockchain Potential and Pitfalls EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 Blockchain provides the potential to drive transformation across numerous business processes in multiple industries, generating cost savings worth billions of dollars and creating trust for complex ecosystems. Gartner now forecasts that blockchain will generate an annual business value of over $175 billion by 2025 and rise to over $3 trillion by 2030. With this potential, business interest in blockchain has increased tremendously in the last two years. IT leaders are being asked to resource projects which investigate blockchain's potential and pitfalls. This webinar reviews the disruptive nature of blockchain across major industry sectors and use cases, and examines the offerings of the consultancies providing advice and proof of concept capabilities.
18 Jul 2018
Develop an Effective AI Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Enterprises that incorporate analytics expertise and emerging artificial intelligence (AI) technologies into their AI strategy will see the greatest benefit. The ideal method embraces the state of existing data and resources. This strategy establishes a foundation that leads to the introduction of transformational technologies like AI, thereby enhancing business processes. In this webinar, we discuss how to define a strategy to leverage AI and deliver quick wins for business.