Analyst Profile

Olive Huang

VP Analyst

5 years at Gartner , 19 years industry experience
Australia

Roles and Responsibilities

Olive Huang is a Research Vice President in Gartner Research and is part of the company's CRM application research team. Her research area focuses on technologies, strategies, and best practices on customer services and support, contact centers, mobile customer services, customer engagement hub, and CRM and customer experience strategy and best practices in the Asia/Pacific region. Mrs. Huang is also conference chair for Gartner's annual Customer Experience and Technologies Summit in Sydney, Australia.

Areas of Coverage

Customer Relationship Management

Olive Huang's Recent Gartner Activity

Latest Research

Predicts 2019: CRM Customer Service and Support
13-Dec-2018
2019 Strategic Roadmap for CRM Technologies
14-Nov-2018
The Eight Building Blocks of CRM: Technology
29-Aug-2018

On-Demand & Upcoming Webinars

How New CX Technology Trends Impact Your Application Strategy
20 March 2018

Background

Previous Experience

Mrs. Huang has 20 years of experience in the IT industry. Prior to joining Gartner, she was Vice President of Atos Singapore, where she held sales and delivery responsibility for large IT outsourcing accounts. Previously, Mrs. Huang worked as Director of Corporate Automation in Siemens' regional CIO office, where she looked after the enterprise application strategy for Asia, Australia, the Middle East and Africa.

Professional Background

Atos Singapore, Vice President, 2 years
Siemens in China and Singapore, Application Manager, Director of Corporate Automation, Vice President, 13 years

Education

Bachelor of Economics, International Business Management

Languages

Chinese - Mandarin
English

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14 November 2018
The Healthcare Supply Chain Top 25 for 2018 Each year, the Healthcare Supply Chain Top 25 identifies the supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their operations.
9 November 2018
Getting Started With Data Literacy and Information as a Second Language: A Gartner Trend Insight Report The increasingly pervasive nature of data makes it crucial for all employees to learn to “speak data.” This follow-up to our first Data Literacy Special Report outlines practical advice for data and analytics leaders to start data literacy programs as a key to a broader digital dexterity campaign.

17 Dec 2018
How Gartner Customer Acquisition Key Initiative Enables Tech CEOs to Grow Faster EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00 Your customers are your most important asset -- without them you have no business. You must satisfy your current customers while always growing your base. Thus, it is critical for you to identify and target prospects. You need a strong value story that will resonate with prospects, establish credibility and trust, and motivate your target audience to take action. You must couple this with an effective sales process that incorporates many moving parts. In this webinar, Gartner expert Rob Addy reveals how the Gartner Customer Acquisition Key Initiative can help tech CEOs craft the most compelling value story while instilling a market-leading sales process.
17 Dec 2018
The 2018 Customer Fulfillment & Collaboration Survey Results: Change Is Coming EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00 Do you have a customer-centric supply chain? Gartner predicts that by 2020, customer experience will overtake price and product as the key differentiator, requiring supply chain leaders to manage shifting customer expectations while adapting to new digital business models. Customer fulfillment leaders have a unique understanding of the customer that can help link the supply chain, the business, and the customer to design solutions that enhance the customer experience. In this webinar, we reveal the results of the Gartner 2018 Supply Chain Customer Fulfillment and Collaboration survey and what they mean for the future of your organization.

Analyst Profile

Olive Huang

VP Analyst

Roles and Responsibilities

Areas of Coverage

Olive Huang's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

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