Analyst Profile
Olive Huang
Research VP
4 years at Gartner
,
17 years industry experience
Australia
Roles and Responsibilities
Olive Huang is a Research Vice President in Gartner Research and is part of the company's CRM application research team. Her research area focuses on technologies, strategies, and best practices on customer services and support, contact centers, mobile customer services, and CRM and customer experience strategy and best practices in the Asia/Pacific region. Mrs. Huang is also the Agenda Manager for the CRM and Customer Experience Research agenda, helping define the way Gartner will help clients determine CRM and customer experience strategy and technology for their organizations and manage the accompanying investments.
Areas of Coverage
- Customer Relationship Management
Olive Huang's Recent Gartner Activity
Latest Research
-
The Gartner CRM Vendor Guide, 2017
09-Jun-2017 -
Alternative Channels for Engaging Customers of the Future
07-Jun-2017 -
Cool Vendors in CRM Customer Service and Support, 2017
23-May-2017
Background
Previous Experience
Mrs. Huang has 18 years of experience in the IT industry. Prior to joining Gartner, she was Vice President of Atos Singapore, where she held sales and delivery responsibility for large IT outsourcing accounts. Previously, Mrs. Huang worked as Director of Corporate Automation in Siemens' regional CIO office, where she looked after the enterprise application strategy for Asia, Australia, the Middle East and Africa.
Professional Background
Atos Singapore, Vice President, 2 years
Siemens in China and Singapore, Application Manager, Director of Corporate Automation, Vice President, 13 years
Education
Bachelor of Economics, International Business Management
Languages
Chinese - Mandarin
English
