Analyst Profile

Olive Huang

Research VP

5 years at Gartner , 18 years industry experience
Australia

Roles and Responsibilities

Olive Huang is a Research Vice President in Gartner Research and is part of the company's CRM application research team. Her research area focuses on technologies, strategies, and best practices on customer services and support, contact centers, mobile customer services, and CRM and customer experience strategy and best practices in the Asia/Pacific region. Mrs. Huang is also the Agenda Manager for the CRM and Customer Experience Research agenda, helping define the way Gartner will help clients determine CRM and customer experience strategy and technology for their organizations and manage the accompanying investments.

Areas of Coverage

Customer Relationship Management

Olive Huang's Recent Gartner Activity

Latest Research

Cool Vendors in CRM Customer Service and Support
08-May-2018
Customer Experience 2018 Benchmarks: Turning Return on Investment Into Reality
04-May-2018
Market Guide for CRM Customer Service and Support Software, Asia/Pacific Region
02-Feb-2018

On-Demand & Upcoming Webinars

How New CX Technology Trends Impact Your Application Strategy
20 March 2018

Background

Previous Experience

Mrs. Huang has 18 years of experience in the IT industry. Prior to joining Gartner, she was Vice President of Atos Singapore, where she held sales and delivery responsibility for large IT outsourcing accounts. Previously, Mrs. Huang worked as Director of Corporate Automation in Siemens' regional CIO office, where she looked after the enterprise application strategy for Asia, Australia, the Middle East and Africa.

Professional Background

Atos Singapore, Vice President, 2 years
Siemens in China and Singapore, Application Manager, Director of Corporate Automation, Vice President, 13 years

Education

Bachelor of Economics, International Business Management

Languages

Chinese - Mandarin
English

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16 May 2018
The Gartner Supply Chain Top 25 for 2018 This research unveils the 14th annual global Supply Chain Top 25. It highlights the advanced practices of leading companies that heads of supply chain and strategy organizations can adopt and adapt to compete with the best in the world.
15 May 2018
Retail Supply Chainnovators 2018: Lesara Wins for Accelerating the Concept of Fast Fashion This award recognizes innovative and high-impact initiatives that transform the supply chain. Through a case study of Lesara's winning approach that accelerates fast fashion, supply chain leaders can use this research as a means to inspire, transform and elevate their own supply chain organization.

29 May 2018
IoT's Opportunities and Challenges in 2018 EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 This webinar focuses on how IoT has evolved over the last two years in commercial and enterprise applications, and what the outlook is for its adoption in 2018.
29 May 2018
Key Capabilities to Be a Go-To E-Com Partner or Go Direct-To-Consumer EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 E-commerce sales continue to increase across all industries and brand manufacturers want a share of this growth. To capitalize on this opportunity, brands are positioning themselves as the 'go-to' partner for retailers by offering services such as drop ship, or they're going "direct-to-consumer" without an intermediary. In this webinar, we discuss barriers to success, routes to market to consider, capabilities to enable growth and consumer connection.