Analyst Profile

Olive Huang

Olive Huang

Research VP

5 years at Gartner ,  19 years industry experience
Australia


Roles and Responsibilities

Olive Huang is a Research Vice President in Gartner Research and is part of the company's CRM application research team. Her research area focuses on technologies, strategies, and best practices on customer services and support, contact centers, mobile customer services, customer engagement hub, and CRM and customer experience strategy and best practices in the Asia/Pacific region. Mrs. Huang is also conference chair for Gartner's annual Customer Experience and Technologies Summit in Sydney, Australia.

Areas of Coverage

  • Customer Relationship Management

Olive Huang's Recent Gartner Activity

Latest Research

Background

Previous Experience

Mrs. Huang has 20 years of experience in the IT industry. Prior to joining Gartner, she was Vice President of Atos Singapore, where she held sales and delivery responsibility for large IT outsourcing accounts. Previously, Mrs. Huang worked as Director of Corporate Automation in Siemens' regional CIO office, where she looked after the enterprise application strategy for Asia, Australia, the Middle East and Africa.

Professional Background

Atos Singapore, Vice President, 2 years
Siemens in China and Singapore, Application Manager, Director of Corporate Automation, Vice President, 13 years

Education

Bachelor of Economics, International Business Management

Languages

Chinese - Mandarin
English

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