Analyst Profile
Olive Huang
VP Analyst
6 years at Gartner
,
20 years industry experience
Australia
Roles and Responsibilities
Olive Huang is a Research Vice President in Gartner Research and is part of the company's CRM application research team. Her research area focuses on technologies, strategies, and best practices on customer services and support, contact centers, mobile customer services, customer engagement hub, and CRM and customer experience strategy and best practices in the Asia/Pacific region. Mrs. Huang is also conference chair for Gartner's annual Customer Experience and Technologies Summit in Sydney, Australia.
Areas of Coverage
- Customer Relationship Management
Olive Huang's Recent Gartner Activity
Latest Research
-
Customer Service and Support Technology Primer for 2019
05-Feb-2019 -
Predicts 2019: CRM Customer Service and Support
13-Dec-2018 -
2019 Strategic Roadmap for CRM Technologies
14-Nov-2018
-
2019 Top 10 Technology Predictions for CRM and Customer Experience
04 March 2019
On-Demand & Upcoming Webinars
Background
Previous Experience
Mrs. Huang has 20 years of experience in the IT industry. Prior to joining Gartner, she was Vice President of Atos Singapore, where she held sales and delivery responsibility for large IT outsourcing accounts. Previously, Mrs. Huang worked as Director of Corporate Automation in Siemens' regional CIO office, where she looked after the enterprise application strategy for Asia, Australia, the Middle East and Africa.
Professional Background
Atos Singapore, Vice President, 2 years
Siemens in China and Singapore, Application Manager, Director of Corporate Automation, Vice President, 13 years
Education
Bachelor of Economics, International Business Management
Languages
Chinese - Mandarin
English
