Olive Huang | Gartner

Analyst Profile

Olive Huang

Olive Huang

Research Director

4 years at Gartner ,  19 years industry experience
Armidale Australia


Roles and Responsibilities

Olive Huang is a Research Director in Gartner Research and is part of the company's CRM software research team. Her research area focuses on customer services and support, contact centers, CRM vendors and service providers, and CRM strategy and best practices in the Asia/Pacific region.

Areas of Coverage

  • Customer Relationship Management

Background

Previous Experience

Mrs. Huang has more than 15 years of experience in the IT industry. Prior to joining Gartner, she was vice president of Atos Singapore, where she held sales and delivery responsibility for large IT outsourcing accounts. Previously, Mrs. Huang worked as Director of Corporate Automation in Siemens' regional CIO office, where she looked after the enterprise application strategy for Asia, Australia, the Middle East and Africa.

Professional Background

Atos Singapore, Vice President, 2 years
Siemens China, Manager, 6 years
Siemens Singapore, Director of Corporate Automation, then Vice President, 7 years

Education

Bachelor of Economics, International Business Management

Languages

Chinese - Mandarin
English