Analyst Profile

Brian Manusama

Former Sr Director Analyst

Gartner associate until 9/2021 , 23 years industry experience

Roles and Responsibilities

Background

Professional Background

ABN AMRO Bank, Vice President Customer Service and Support, 5 years
Atos (Origin), Vice President CRM and BI, 8 years
Serial Enterpreneur of several CRM Startups, CEO, 6 years

Industry Awards/Accolades

Contact Center Manager of the Year, 1995 ABN AMRO Bank, the Netherlands
Winner of the Contact Center Award of the Year with P-Direkt, 2012, for Innovation

Languages

Dutch
English
German

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18 August 2022
Tech Product Leaders: Go to Market With Effective Customer Experience EDT: 10:00 a.m. | BST: 15:00
Offering great products is not enough. You also need to provide great customer experience (CX). What constitutes great customer experience? How should product leaders plan for CX, and what does it mean for the products they manage and develop? This complimentary webinar explores common CX challenges, and the tools and collaborative processes product managers can employ to take their products to market with more compelling CX for long-term success.
18 August 2022
The Art of the 1-Page Strategy: Use Storytelling to Communicate to the Board EDT: 11:00 a.m. | BST: 16:00
Let’s get your strategy down to one page. Yes, one page. Creating a strategy used to be an arduous and lengthy process that lasted months and resulted in a document that was hundreds of pages. It was WORN -- Written Once, but Read Never. Developing a strategy is easier today, with 15 pages replacing hundreds, but even that is 14 too many. So, how can you get your strategy down to a single page? This complimentary webinar explores how strategic storytelling is used to engage and inspire your business stakeholders, encouraging them to invest more in business capabilities enabled by technology.

Analyst Profile

Brian Manusama

Former Sr Director Analyst

Roles and Responsibilities

Background

Professional Background

Industry Awards/Accolades

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

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Gartner Security & Risk Management Summit 2018

Gartner Digital Marketing Conference 2018

Supply Chain Executive Conference

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Lead Culture Change

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Feed your business — not the newsfeed

CIOs Must Transform into Digital Leaders

Understand the continuous evolution of the B2B buying journey