Analyst Profile

Brian Manusama
Former Sr Director Analyst
Gartner associate until 5/2023, 25 years industry experience
Location: | Language(s): Dutch, English, German
Background
Professional Background
- ABN AMRO Bank, Vice President Customer Service and Support, 5 years
- Atos (Origin), Vice President CRM and BI, 8 years
- Serial Enterpreneur of several CRM Startups, CEO, 6 years
Industry Awards/Accolades
- Contact Center Manager of the Year, 1995 ABN AMRO Bank, the Netherlands
- Winner of the Contact Center Award of the Year with P-Direkt, 2012, for Innovation
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