Analyst Profile

Brian Manusama

Brian Manusama

Former Sr Director Analyst

Gartner associate until 9/2021,  25 years industry experience

Location:   | Language(s):  Dutch, English, German

Background

Professional Background

  • ABN AMRO Bank, Vice President Customer Service and Support, 5 years
  • Atos (Origin), Vice President CRM and BI, 8 years
  • Serial Enterpreneur of several CRM Startups, CEO, 6 years

Industry Awards/Accolades

  • Contact Center Manager of the Year, 1995 ABN AMRO Bank, the Netherlands
  • Winner of the Contact Center Award of the Year with P-Direkt, 2012, for Innovation

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