Analyst Profile

Brian Manusama

Brian Manusama

Former Sr Director Analyst

Gartner associate until 9/2021 ,  22 years industry experience


Roles and Responsibilities

Background

Professional Background

ABN AMRO Bank, Vice President Customer Service and Support, 5 years
Atos (Origin), Vice President CRM and BI, 8 years
Serial Enterpreneur of several CRM Startups, CEO, 6 years

Industry Awards/Accolades


Contact Center Manager of the Year, 1995 ABN AMRO Bank, the Netherlands
Winner of the Contact Center Award of the Year with P-Direkt, 2012, for Innovation

Languages

Dutch
English
German

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