Analyst Profile

Tad Travis

Tad Travis

Sr Director Analyst

4 years at Gartner ,  18 years industry experience
GA USA


Roles and Responsibilities

Tad Travis is a Director in Gartner Research. Mr. Travis is responsible for the CRM Sales technology research agenda, which includes the sales force automation (SFA), the lead management, and the sales performance management (SPM) Magic Quadrants. He has extensive knowledge of CRM Sales technology, SFA systems, sales enablement tools, sales incentive compensation tools. He has additional expertise in CRM strategy, CRM governance, B2B customer experience strategy, digital transformation of sales processes, end-user adoption programs, end-user training, customer success processes, and change management.

Areas of Coverage

  • Customer Relationship Management

Background

Previous Experience

Mr. Travis has more than 19 years of experience in the IT industry. Prior to joining Gartner, he served as a Customer Success Manager and Application Architect at salesforce.com, where he guided more than 100 clients with their salesforce.com implementations and governance programs. He owned post-sales business relationships with executives of enterprise-level salesforce.com clients and provided valuable strategic advice on vision definition, adoption metrics, governance processes, roadmap planning, ROI analysis and business process best practices. Prior to salesforce.com, he managed the CRM and BI sales operations processes at Solvay Pharmaceuticals and served as a CRM consultant at several CRM vendors.

Professional Background

Chordiant/PrimeResponse, Sr. Business Analyst, 2 years
Solvay Pharmaceuticals, Manager CRM Processes, 5 years
salesforce.com, Principal Customer Success Manager, 7 years

Education

B.A., Hamilton College
M.B.A., Drexel University

Languages

English

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