Previous Experience

Mr. Travis has more than 20 years of experience in the IT industry. Prior to joining Gartner, he served as a Customer Success Manager and Application Architect at Salesforce, where he guided more than 100 clients with their Salesforce implementations and governance programs. He owned postsales business relationships with executives of enterprise-level Salesforce clients and provided valuable strategic advice on vision definition, adoption metrics, governance processes, roadmap planning, ROI analysis and business process best practices. Prior to Salesforce, he managed the CRM and BI sales operations processes at Solvay Pharmaceuticals and served as a CRM consultant at three CRM software providers and consultancies.

Professional Background

• Chordiant/PrimeResponse, Sr. Business Analyst, 2 years
• Salesforce, Principal Customer Success Manager and Implementation Consultant, 8 years
• Solvay Pharmaceuticals, Manager CRM Processes, 5 years

Education

• B.A., Hamilton College
• M.B.A., Drexel University