Analyst Profile

Joanne Spencer

Research Director

3 years at Gartner , 13 years industry experience
United Kingdom

Roles and Responsibilities

Joanne Spencer is a Research Director in IT Vendor Management, helping clients develop and mature their vendor management discipline and organizations. She specializes in vendor performance management and vendor relationship management, taking organizations through the creation of a vendor management framework to get the most out of their vendors.

Areas of Coverage

IT Asset Management

Joanne Spencer's Recent Gartner Activity

Latest Research

Background

Previous Experience

Previous to joining Gartner, she developed a center of excellence for supplier relationship management and implemented a supplier relationship management framework for strategic IT suppliers.

Professional Background

Aviva, Supplier Relationship Manager, 11 years
Structure-Flex, Assistant Commercial Manager, 3 years

Education

B.A., with honors, French and Management Studies, University of Reading
European Master in Business Sciences, Ecole Superieur de Commerce, Clermont-Ferrand
Member of Chartered Institute of Purchasing and Supply (MCIPS)
Neuro Linguistic Programming
Prince 2 Foundation
Professional Diploma in Marketing (ACIM), Chartered Institute of Marketing

Languages

English
French

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

23 Jul 2018
Panel Discussion: Emerging Trends in Customer Service & Support Technology EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels. In this unique panel discussion style webinar, Principal Executive Advisor Pete Slease will moderate a conversation with Gartner Research Directors Jim Davies and Nadine LeBlanc on emerging trends in customer service and support technology. Our aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers' needs. During this session, you can also ask the panelists your questions on this topic.
23 Jul 2018
Build and Deploy Business Models and Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Business models and strategy are mutually complementary, essential tools for navigating the landscape of digital business. Yet many enterprises have weak or nonexistent strategy and very few have documented their business models. This webinar addresses the respective structures and roles of business models and strategy. You will receive insights into how CIOs and IT leaders can build and deploy business models and strategy to chart a path to the enterprise's digital destination.