Analyst Profile

Katherine Lord

Katherine Lord

Practice Vice President

8 years at Gartner,  32 years industry experience

Location:  BC Canada  | Language(s):  English

Roles and Responsibilities

Katherine Lord is a Managing Vice President in the Sourcing, Procurement and Vendor Management team within Gartner Research. Ms. Lord manages a global team of analysts who focus on publishing research and advising Gartner clients on best practices on deal negotiation strategies and contract terms with major software and SaaS providers, such as Microsoft, Oracle, and IBM. Her team also analyze market trends impacting software/SaaS pricing and contracting. Prior to her current position, Katherine was an analyst, Vice President in the I&O (Infrastructure and Operations) space, covering all things I&O leadership, and a global conference chair.


Previous Experience

Prior to joining Gartner, Ms. Lord spent 15 years in a consulting and teaching capacity focusing on IO strategy, lean, ITSM, IO focused Knowledge management and operations. Prior to consulting she was a practitioner managing IT operations and Service Desks.

Professional Background

  • HDI, Faculty Member/SME, 9 years
  • Lord Consulting, Principal Consultant, 7 years
  • Quint Wellington Redwood, Managing Consultant, 2 years


  • Finance, Grant MacEwan University
  • IT Management, University of Alberta

Industry Awards/Accolades

  • Accredited ITIL Instructor (Loyalist, EXIN, APMG)
  • COBIT 4 Foundation
  • Distinguished Professional in Service Management (DPSM)
  • HDI Certified - SCD, SCM, Certified Instructor
  • ITIL Expert and Service Manager Certifications (with distinction)
  • ITIL Intermediates - OSA, SOA, RCV, ST, SO
  • KCS Certified
  • Lean Six Sigma
  • PRINCE2 Practitioner
  • Prosci-Certified Change Manager