Analyst Profile

Katherine Lord

Katherine Lord

VP Analyst

5 years at Gartner ,  28 years industry experience

Roles and Responsibilities

Katherine Lord is a Research Vice President providing broad coverage for the IT infrastructure and operations (I&O) role with a focus on cost optimization, Business Value, organization, culture and other strategy-related issues. During her tenure at Gartner, Ms. Lord also served a Managing Vice President within TSP leading a global team of analysts covering DC technologies and providers, as an agenda manager for IT operations and a research director covering DevOps people and process, and ITSM.

Areas of Coverage

  • IT Operations


Previous Experience

Prior to joining Gartner, Ms. Lord spent 15 years in a consulting and teaching capacity focusing on IO strategy, lean, ITSM, IO focused Knowledge management and operations. Prior to consulting she was a practitioner managing IT operations and Service Desks.

Professional Background

HDI, Faculty Member/SME, 9 years
Lord Consulting, Principal Consultant, 7 years
Quint Wellington Redwood, Managing Consultant, 2 years

Industry Awards/Accolades

Accredited ITIL Instructor (Loyalist, EXIN, APMG)
COBIT 4 Foundation
Distinguished Professional in Service Management (DPSM)
HDI Certified - SCD, SCM, Certified Instructor
ITIL Expert and Service Manager Certifications (with distinction)
ITIL Intermediates - OSA, SOA, RCV, ST, SO
KCS Certified
Lean Six Sigma
PRINCE2 Practitioner
Prosci-Certified Change Manager


Finance, Grant MacEwan University
IT Management, University of Alberta



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